I don’t hate anybody! @SpeakerPelosi

Thursday, 5 December, 2019

20191205 Q-Do you hate the president? A-I don't hate anybody! @SpeakerPelosi - Screen Shot

#video #IDontHateAnybody via @LisaDNews

//Wow. That was an incredible moment as a reporter asked @SpeakerPelosi, as she was exiting news conf., if she hates the president.
She immediately pushed back, hard, at the idea.
Here’s what it looked like from the side.//

Well said by @SpeakerPelosi. I’m not religious but I do NOT hate anybody. I don’t hate President Trump. I don’t hate Ms. Carrie Lam. I don’t even hate the Hong Kong police who committed atrocities against HKers. Why? Because I know hate will end up poisoning my mind and heart and those politicians are seriously NOT worth it to poison my mind and heart.

Hate is a powerful lubricant on the slippery slope to “hell” (however you define it). Focus on the wrong doings and try to make positive steps to counter them, fix them, change them for the better … But don’t hate.

Watch full CSpan video link (timecode 19:09 ==> Q: “Do you hate the president?”).

Video excerpt via @cspan tweet

Q: “Do you hate the president?”

@SpeakerPelosi: “I don’t hate anybody…As a Catholic, I resent your using the word hate in a sentence that addresses me. I don’t hate anyone…So, don’t mess with me when it comes to words like that.”

Here is an excerpt via C-Span (timecode ~19:30)

“I THINK THIS PRESIDENT IS A COWARD WHEN IT COMES TO HELPING OUR KIDS WHO ARE AFRAID OF GUN VIOLENCE. I THINK HE IS CRUEL WHEN HE DOESN’T DEAL WITH HELPING OUR DREAMERS OF WHICH WE ARE VERY PROUD. I THINK HE’S IN DENIAL ABOUT THE CONSTITUTION — ABOUT THE CLIMATE CRISIS. HOWEVER, THAT’S ABOUT THE ELECTION. THIS IS ABOUT — TAKE IT UP IN THE ELECTION. THIS IS ABOUT THE CONSTITUTION OF THE UNITED STATES. AND THE FACTS THAT LEADS TO THE PRESIDENT’S VIOLATION OF THE OATH OF OFFICE. AS A CATHOLIC I RESENT YOUR USING THE WORD HATE IN A SENTENCE THAT ADDRESSES ME. I DON’T HATE ANYONE. I WAS RAISED IN A WAY THAT IS HEART FULL OF LOVE AND ALWAYS PRAY FOR THE PRESIDENT. AND I STILL PRAY FOR THE PRESIDENT. I PRAY FOR THE PRESIDENT ALL THE TIME. SO DON’T MESS WITH ME WHEN IT COMES TO WORDS LIKE THAT. [CAPTIONS COPYRIGHT NATIONAL CABLE SATELLITE CORP. 2019] [CAPTIONING PERFORMED BY THE NATIONAL CAPTIONING INSTITUTE, WHICH IS RESPONSIBLE FOR ITS CAPTION CONTENT AND ACCURACY. VISIT NCICAP.ORG] “


Why does Costco shortchange loyal renewing customers?

Wednesday, 6 November, 2019

20191106 Why does Costco shortchange loyal renewing customers? - Pix 0120191106 Why does Costco shortchange loyal renewing customers? - Pix 02

I posted “Why does Costco shortchange loyal renewing customers?” as a comment on CostCo’s Facebook page yesterday. And Costco’s social media teams replied promptly (within the hour) to inform me my concerns have already been sent to the appropriate team(s). Will see what happen next.

===

For the record, here is “Why does Costco shortchange loyal renewing customers?” ,

Hi, We just had a rather #awful Costco Wholesale Canada membership renewal experience this past Friday. Ended up spending ~30 minutes talking to three (4) different customer service employees/manager with one of them even threatened me to stop writing down her name (I said I might want to complain about my experiences at some point). I was told I’m not allowed to remember their names in order to properly complain if I wish to. Is this normal and standard operating procedure of CostCo employees to threaten members who may want to complain with precision?
Can someone explain why does CostCo treat loyal customers WORSE than brand new customers? Shouldn’t renewal NOT be taken “for granted”? Is it wrong to think each renewal should be treated as EARNED?

— Calgary Zoo example
In stark contrast, Calgary Zoo does things right and treat each member who decides to renew (some don’t renew) with full respect and work hard to earn each renewal. As a start, the zoo treats a renewing member EQUALLY as a new member and would NEVER shortchange/disadvantage a loyal existing member!

— CostCo: a multi-billion dollar entitled company?
Now back to CostCo, please correct me if I am wrong. When a NEW customer decide to take out a NEW membership on November 1st, his/her membership will expire in 2020 November 30th, correct me if I am wrong?
Now when we renewed on November 1st, we were told that our membership expired on September 30th! Major #fail with CostCo! In fact we were further explained, for ANYONE who “renew” within three (3) months of their previous membership expiration date, their membership expiration is the OLD date! So for example, members who decide to renew 89 days after expiration will have their membership shortchanged with 89 days LESS!
Fair? I don’t think so. This, to me and to be frank, is the actions of a multi-billion dollar entitled company that disrespect loyal customers because “it has always been done like this” or it is in the “terms and conditions” (which I tried to read “Membership Conditions & Regulations, and Privacy Policy” but is unable to find the exact exploitative legal language).

— More Training (not punishment) & Will CostCo start treating Loyal/Renewal customers with respect??
I will NEVER want anyone be punished for my stupid complains. Life is too short. Training may be. I want other customers be treated much better than I had been.
I take time to complain not just to benefit myself (sure, I want my complains fixed) BUT I take time to publicly complain in order to raise issues that I think companies like CostCo should think seriously and consider fixing.
I’ve laid out my complains and the issues (hopefully clearly and factually). Will CostCo review your corporate policy and START respecting all Loyal/Renewing customers reminds to be seen. Don’t take my words for it, Google or ask Calgary Zoo how they treat their renewing members and if they treat their loyal renewing members as good as their new ones and if they also shortchange their members because many are too busy to ask?


Boycott United Airlines

Tuesday, 11 April, 2017

united

I tweeted “Seriously, enough is enough. I will never fly @United again!! #BoycottUnitedAirlines #fail” with the above widely shared photo and I meant it. And I tweeted “(CBC News, 10 minutes video) Gabor Lukacs, an air passenger rights advocate, calls @United’s behaviour ‘unacceptable’“, here (CBS News), here, here, here, and retweeted the following videos and photos. (see below) This United self-created mess has now become a viral talking points in news (in Chinese in Apple Daily) and chat shows around the world in multiple languages and cultures. This is million times worse than the United Breaks Guitars moment as not everyone has a guitar but no one wants his/her head bloodied and bruised!

News stories like “United CEO says removed passenger was ‘disruptive and belligerent’” and “Not so friendly skies: United Airlines’ public relations disaster” further highlight United and its CEO just doesn’t get it. United CEO Oscar Munoz doesn’t get that passengers and potential passengers can all see for themselves no human beings should be treated like this. (see videos for yourself) And ultimately, a global company’s weakest local links can bring the reputation down and costing million dollars of lost revenues.

Have a watch of this funny segment “Jimmy Kimmel on Passenger Dragged Off United Flight” that includes a re-imagined United Ad! #funny #fail

More headlines: WaPo, “The full timeline of how social media turned United into the biggest story in the country“; CNN, “Backlash erupts after United passenger gets yanked off overbooked flight“; HKFP “‘Shameless!’: China internet users in uproar over United passenger fiasco“; BBC, “United Airlines: Chinese and Vietnamese anger at passenger removal“; Financial Post, “United shares tumble as passenger-dragging social-media storm spreads worldwide“; CNN Money, “United Airlines shows how to make a PR crisis a total disaster

Charles Mok, a HK legislator, even shared a video of him cutting up his United Mileage Plus card.

Watch of this funny segment “Jimmy Kimmel on Passenger Dragged Off United Flight” that includes a re-imagined United Ad! #funny #fail

Update: UK Daily Mail some info on the 69-year-old Vietnamese-American Dr. David Dao “PICTURED: The internal medicine specialist father-of-five who was beaten and dragged off an overbooked United flight as CEO pens ‘tone deaf’ email DEFENDING staff Read more: http://www.dailymail.co.uk/news/article-4401444/Name-man-hauled-United-flight-Chicago-revealed.html#ixzz4dxgfMTes Follow us: @MailOnline on Twitter | DailyMail on Facebook“.

Apr 12, 2017 update: This is totally damage control stuff and Read the rest of this entry »


Defending Kevin Roberts, Saatchi & Saatchi Chairman, in Social Media Mob Trial – re Business Insider report

Sunday, 31 July, 2016
request to release full unedited video, audio interview for transparency

request to release full unedited video, audio interview for transparency

I’m saddened this morning after reading AdWeek “Saatchi Chairman Kevin Roberts Placed on ‘Leave of Absence’ Over Gender Comments – CEOs of the agency and Publicis have disavowed him“. The controversy (the gender comments) started two days ago in a July 29th Business Insider interview/report “Saatchi & Saatchi chairman Kevin Roberts thinks the gender diversity in advertising debate is ‘over’” by Lara O’Reilly (tweet).

Kevin Roberts, Saatchi & Saatchi chairman, is a big boy and doesn’t need defending by anyone especially by an independent reporter. Kevin and I’ve never met once and  will likely never meet in person! But I dislike all forms of social media mob trial. Yes, I dislike this mob trial of @KRConnect @PublicisGroupe by social media as much as I dislike #genderbias!

At the end of the day, all reporting must rest on fairness. I’ve asked Business Insider reporter Lara to post her full unedited video/audio interview for the sake of transparency since Kevin has now been placed on ‘Leave of Absence’ because of her interview.

Until Lara can provide us the full unedited video/audio interview to watch/listen to judge for ourselves, I can only base my critique on the written interview. I have excerpted all of Kevin’s quotes from the report and added my emphasis and brief commentaries afterwards. Read the rest of this entry »


Remembrance Day – Canada’s Veterans Ombudsman (year round care, vigilance and actions)

Tuesday, 10 November, 2015
Minister of National Defence Harjit Sajjan's 2015 Remembrance Day message

Minister of National Defence Harjit Sajjan’s 2015 Remembrance Day message

Remembrance

On Remembrance Day, it is customary to honour and show our appreciation of our veterans past and present for their service and sacrifice for Canada. Quoting our new Minister of National Defence Harjit Sajjan‘s Facebook posting,

On this Remembrance Day, we honour the courage shown, time and again, by our men and women in uniform, past and present. We show our deep appreciation for all they have sacrificed for Canada.

Once a year, we buy our poppy pins and wear them on our clothing to show we remember and we care.

Year round care, vigilance and actions

In 2010, Canada’s first Veteran’s Ombudsman Colonel Pat Stogran, via his passionate/frank words and actions (Ottawa Citizen “Embattled ombudsman Pat Stogran makes his last stand for Canada’s veterans“), got my blood boiled and taught me that as Canadians we could and should do more by speaking up to help our veterans at home by holding our governments in Ottawa accountable to keep our promises to take care of our veterans and their families.

Power of social media

As a start, please LIKE & SHARE the Canada’s Veterans Ombudsman & Ombudsman des vétérans du Canada official Facebook pages.

The Veterans Ombudsman works toward ensuring that the sacrifices of Canada’s Veterans and their families are recognized through the provision of services, benefits, and support in a fair, accessible, and timely manner. The Ombudsman plays an important role in raising awareness of the needs and concerns of Veterans and their families.

LIKE & SHARE these pages so we Canadians can help the Ombudsman to keep issues important to our veterans in Canadians’ hearts & minds and hold our government accountable to do the right thing for our veterans all year round. When we make noises in social media, call or email our MPs, they listen.

Blood boiled since 2010

In 2010, Rick Mercer talked about Canada’s first Veteran’s Ombudsman Colonel Pat Stogran’s battle with our government to fight for our veterans. My blood boiled and I was changed forever Read the rest of this entry »


Oreo Super Bowl Power Outage Twitter Ad campaign – Chat & Analysis

Tuesday, 5 February, 2013

Oreo Superbowl Twitter Ad

“This is an opportunity. The entire world is watching and there is nothing on. So  quickly, everyone pull together a design, a caption, the folks from Oreo were in the room, and we got something out in just a few minutes [kempton’s note: 360i was ready in only 5 mins after the power outage but waited for 5 more mins to confirm that people were safe before they tweeted]. – Sarah Hofstetter, president of 360i (WSJ Video interview, Feb 4th, 2013)

I LOVE smart Ad campaign . I especially love one of them during the Sunday surprised/not-so-surprised Super Bowl Power #fail. Great job @Oreo with its Super Bowl Power Outage Twitter Ad campaign! As I was telling a prospective client recently, the best ads are often the ones, once you paid to initially get it made, you pay very little or nothing to get it spread because people are sharing it as content!

It was my pleasure the Monday morning after Superbowl to host an event to have an insightful chat with Kim Beasley and Trev Warth to specifically talk about the very successful Oreo’s “Power Out? No problem.” tweet campaign. Here is a video of our chat. See my reference notes below for more detailed research.

Oreo Super Bowl Power Outage Twitter Ad campaign – Chat & Analysis

References:

Official blog post post account by 360i: “How Oreo Won the Social Media Bowl with a Single Piece of Content

– WSJ Video interview, Feb 4th, 2013: ” How Oreo Stole the Super Bowl Spotlight – A quick response from Oreo’s social media turned a timely tweet about the power outage into the brand’s most successful social media message yet. Sarah Hofstetter, president of 360i, joins digits.

– Oreo’s “Power Out? No problem.” tweet

– 360i Company site

– 360i leadership

– Cool tweet by Adam Kerj, Chief Creative Officer of 360i


Interview with Yasmin Nakhuda, owner of Darwin (IKEA) Monkey, re upcoming court case

Tuesday, 22 January, 2013

Yasmin Nakhuda & Darwin (IKEA) Monkey

Late last night, I interviewed Ms. Yasmin Nakhuda, owner of Darwin (IKEA) Monkey over the phone. Have a listen to the extensive phone interview first before you leave any comments. If your comment don’t show you have actually listened to the interview, I reserve the right to not approve it. I have seen way too many comments on articles/posts about this issue that have gone totally out of control elsewhere (CBC and other media outlet) and I won’t let it happen here. So please keep your comments brief, to the point, and don’t make any personal insults or groundless attacks. Disagreement is fine, strong critique is ok, but pointless insults are decidedly NOT!

As the issue of Darwin (IKEA) Monkey is in front of a court (case is scheduled to appear in front of a judge on Jan 31, 2013) and hotly discussed/debated amongst Canadians, all the readers comments will be heavily screened & monitored me. We are civilized people and many of us are Canadians so we are better than those people who cannot ground their arguments in facts and reasons. Former Prime Minister Pierre Elliott Trudeau got it wrong with his so call “Reason before Passion (La Raison Avant la Passion)“, in our social media age where anyone and everyone can have their worldwide platform and LIVE video broadcast channel, we must aspire to have “Reason alongside Passion.

Have a listen to my extensive phone interview Ms. Yasmin Nakhuda, owner of Darwin (IKEA) Monkey

Research & reading materials

1) Have a read of Toronto’s animal control by-law.
Toronto-by-law 1184_349

2) Can anyone help me here? I like to find the court filings by Story Book Farm Primate Sanctuary online. Have the Sanctuary or its lawyer posted these documents online? If you know where to find them, please leave a note in the comment as I would like to read them.

3) I found the court filings by Ms. Yasmin Nakhuda online here at her lawyer’s website and I found them useful to read. I suggest you read them to understand what were said under oath by Officiers Joseph Florillo and David Behan describing what exactly happened during the own process of them taking Darwin.

Highlighted Transcript of Officer Joseph Fiorillo Jan 17 2013
Summary of Transcript of Officer Joseph FiorilloJan17 2013

Highlighted Transcript of Officer David Behan Jan17 2013
Summary of Transcript of David Behan Jan17 2013

Concluding thoughts and Personal notes

After interviewing Yasmin for over 40 minutes last night, I cannot disagree more with people who hear or know about the case from reading a headline here and there and watching a minute or two of news clips and then went on to insult Yasmin, her family, and even her children. Lets ground our discussion and look at the facts and situation surround this specific case of the lovely Darwin (IKEA) Monkey.

On a very personal note, I hope and wish for wisdom in the judge for this case and that the best outcome for Darwin will be delivered. Yes, may be I’ve watched way too many episodes of Judge John Deed (especially loving the earlier seasons 4, 1, and 2), I hope the judge for this case is as wise or wiser than Judge Deed!

P.S. Thanks again to Yasmin for her time to be interviewed by me. And special thanks to Calgary Public Library for stocking great TV DVDs like Judge Deed. Not unlike pure mathematics, we sometimes learn a lot more about justice from a fictional drama than real life court cases that can be very messy at times.

P.P.S. I wrote a light hearted “funny” piece about Darwin “Top 10 Reasons why Monkey Darwin shops at Ikea & No charges by T.O. police!” on Dec 10th, 2012. Even it was meant to be a funny piece, I do insist on my thinking and comments to be solidly grounded. Compare to that time, I think my positions and views have now definitely changed given the new information I have come to learn about this case.


Belated Happy 102nd Birthday to Prof. Ronald Coase with special #PDFtribute

Saturday, 19 January, 2013

Happy belated 102nd Birthday to Nobel Economics Laureate Professor Ronald Coase. Wishing professor Coase good health and all the best in 2013!

In 2009, I took the initiative to spend a few days to download, process, upload, transcribe (small part of), and time-code professor Coase‘s 2003 Coase Lecture (a massive .mov file) to share on YouTube (6 clips in a playlist) to allow interested people from around the world to watch and learn as a way to celebrate professor Coase‘s 99th birthday.

Here is the 2003 Coase Lecture by Ronald Coase – Part 1. Watch the other 5 parts via this YouTube playlist.

For the last few birthdays of professor Coase, I mainly reshare the above video clips (with a new text interview in 2011). This time around, I’ve taken a new initiative to honour professor Coase‘s 102nd birthday. You see, a few years ago I went to the University of Calgary Law Library to conduct some US patent research for a client. As a bonus/treat for myself, I spent some time to download quite a few academic papers by professor Coase.

To celebrate professor Coase‘s 102nd birthday, I’ve uploaded the following three important papers plus a bonus paper as a special gift to readers of professor Coase‘s ideas.

Here are the PDFs of the academic papers
1937 – Nature of the Firm
1959 – The Federal Communications Commission (FCC)
1974 – The Lighthouse in Economics

Bonus academic papers
– 1947 – The Origin of the Monopoly of Broadcasting in Great Britain

In the wise words of professor Coase,

“The only support I got was from my contemporaries. […] If this tale has any general significance, it is that new ideas are most likely to come from the young who are also the group most likely to recognize the significance of those ideas.”

I was inspired to upload these academics papers by the #PDFtribute movement to honour the 26 years young Aaron Swartz (1986 – 2013) who died partly as a result from his fight with the outdated and outmoded JSTOR system to make academic papers available for free for all.

For me personally, I received these important papers for free from the Law Library. And I see them (Firm, FCCLighthouse) deserve to be read by as many people as possible instead of under the messed up limited JSTOR manner. The bottom line, to me, by having these papers available by a single click here is that this save people’s physical travel time to go down to their local university libraries where these papers can be downloaded for free anyway!

It has not escaped my attention and noticed the paradox that The Lighthouse in Economics is a paper that disprove, with facts, the incorrect belief by many people (including my former MBA classmate who has a B.A. degree in Economics) that Lighthouse services cannot be charged thus has to be made freely available by the governments!

*** Concluding thoughts ***

I want to emphasize that I totally agree with the many academics in the #PDFtribute movement and Aaron that it is about time we in Canada and US require academic papers to be made publicly downloadable for FREE in perpetuity if any part (or whole) of their research funding come from any level of government (thus tax payers’ money, our money)!

Happy 102nd birthday professor Coase!

Goodbye Aaron, you left us far too soon!


Why are @IKEACanada and Leo Burnett silent in global trending Twitter #ikeamonkey?

Monday, 10 December, 2012

Why are @IKEACanada and Leo Burnett silent in global trending Twitter #ikeamonkey?

I wrote humourously about #ikeamonkey in my article “Top 10 Reasons why Monkey Darwin shops at Ikea & No charges by T.O. police!” so I won’t repeat those points here. In this article, I will take a more serious look at the business side of things.

I’m first of all puzzled and wondering “Why is @IKEACanada silent during global trending Twitter #ikeamonkey ?” I see people from around the world on Twitters write and write about #ikeamonkey. And the media outlets not just in Canada but from around the world are also turning this into a viral discussion! But then paradoxically, I see the @IKEACanada account (yes, the official verified IKEA Canada Twitter account) being completely silent on #ikeamonkey! Why is the IKEA Canada social media tweeting nothing about #ikeamonkey? And, more seriously, why is the Toronto-based Leo BurnettIKEA’s creative agency of record (since March 2011) NOT convincing IKEA Canada to do something creative and fun to engage all the people tweeting about IKEA!

Questions for Leo Burnett & IKEA Canada

Why is Judy John, chief creative officer, Leo Burnett and her team doing nothing? Are there heavy resistent from IKEA Canada? Now, may be they are doing something but in the Twitter age inside a perfect viral storm, one viral #ikeamonkey day is easily more than 100 human days! Since monkey Darwin was first spotted by shoppers at 2 p.m. ET Sunday, so one viral #ikeamonkey day (100 human days) has officially passed without something fun or engaging from @IKEACanada or Leo Burnett! What a waste of social media positive energy.

Lets have some fun IKEA Canada & Leo Burnett

There are many ways to engage and have fun. I spent a few quick minutes to come up with a few. Feel free to post and share yours in the comment.

Here are my free #ikeamonkey ideas/advices 2 @IKEACanada & @LeoBurnett #hint #youshouldreallypayme4myideas #yyc #canada

Some fun ones:

How about: You’r right! @IKEACanada our furnitures are a ton of fun to monkey with! #ikeamonkey

How about: Yes, @IKEACanada We let you monkey with your furnitures with no extra charges! #ikeamonkey

This one is just a nice way to thank monkey Darwin for all the positive & free publicity (good karma):

How About: Thx #ikeamonkey 4 your visit @IKEACanada We are donating $1,000 to your new home Storybook Farms Primate Sanctuary in Sunderland

At this point, some thoughtful social engagement by @IKEACanada about #ikeamonkey will tremendous good for IKEA as a global brand.

Now, I don’t mean to criticize Leo Burnett (Toronto) too harshly as I think they have done some great work over the years like this one, “Ikea’s Cardboard Outdoor Posters Fold Down Into Moving Boxes Take one and start packing.” But I just can’t help but think about the wasted positive worldwide fun & positive attention to IKEA (not just IKEA Canada). What a waste! I feel like someone dumping tons and tons of preciously liquid gold randomly into ocean, once lost, they can’t be found again! It sucks!

Update: I rethink a little, since this is an article about social media, I will wait & see if @IKEACanada or @LeoBurnett see my Twitter tags re this article or do anything today. If I have time or want to do a followup article on this, I will then call up Leo Burnett and see if I can get a comment.

Note: This post is cross-posted by me at examiner.


“Chairs Are Like Facebook” #fail Wieden & Kennedy Ad for FB to honor users

Thursday, 4 October, 2012

"Chairs Are Like Facebook" #fail Wieden & Kennedy Ad for FB to honor users

Wieden & Kennedy is a great Ad company that bought us the exceptionally cool “Old Spice Man campaign” in 2010 but its lastest “Chairs Are Like Facebook” Ad to celebrate it had reached its billion-user milestone has left this reporter and many people scratching our collective heads. To many people, Facebook is a Lovemark to them but this ad isn’t one fit for a Lovemark.

Rebecca Van Dyck (FB), former exec for Apple and Levi’s and hired by Facebook in Feb 2012 as its head of consumer marketing, told AdAge, (emphasis added)

What we’re trying to articulate is that we as humans exist to connect, and we at Facebook to facilitate and enable that process.” “We make the tools and services that allow people to feel human, get together, open up. Even if it’s a small gesture, or a grand notion — we wanted to express that huge range of connectivity and how we interact with each other.

Ms Van Dyck continued, (emphasis added)

We started thinking about this a year ago and approached Wieden & Kennedy to help us craft a message that articulated our values and who we are. It wasn’t until recently that we realized we were close to reaching 1 billion, and we thought what an amazing way to honor our users, to create this piece for them.

For an ad that aspires to articulate “our values and who we are“, the least it should is to touch us emotionally, be meaningful, and may be have it stand the test of time. I’ve watched the Ad quite a few times now to make sure my comments express my feelings fairly. And I’ve also transcribed the words from the voiceover of “Chairs Are Like Facebook” so I can read it in full and you can see for yourself.

[red wood chair suspending in mid-air in a forest]

Chairs. Chairs are made so that people can sit down and take a break.

Anyone can sit on a chair and if the chair is a large enough they can sit down together and tell jokes or make up stories or just listen.

Chairs are for people and that’s why chairs are like Facebook.

Doorbells. Airplanes. Bridges. These are things people used to get together. So they can open up and connect about ideas and music.

Another things people share: Dance Floors. Basketball. A Great Nation.

A Great Nation is something people build so they can have a place where they belong.

The Universe. It is vast and dark. And makes us wonder if we are alone. So may be the reason we make all of these things is to remind ourselves that we are not.

in white appears on a black screen.

Reading the about FaceBook Ad copy, it just seems, to me, totally disposable and ready to be thrown away next week/month and ready to be replaced by something flashy, different and new. In stark contrast, Apple’s timeless “Think Different” Ad campaign is so impressive a copy that I’ve personally heard it read out loud in wedding ceremony! Yes, people love it that much! As this reporter wrote in 2011 when the Steve Jobs biography was published, the voice (someone has to read the copy) of the voice over deserves tremendous attention! And I don’t know what happened in the Facebook voice over casting?! Anyway, here is what Steve Jobs went through in his struggle to decide whose voice to use.

Jobs couldn’t decide whether to use the version with his voice or to stick with Dreyfuss. […] When morning came, Jobs called and told them to use the Dreyfuss version. “If we use my voice, when people find out they will say it’s about me,” he told Clow. “It’s not. It’s about Apple.”

Have a listen and watch of the following two versions of “Here’s to the Crazy Ones” videos.

Steve Jobs narrates The Crazy Ones (video, not often heard)

Richard Dreyfuss narrates The Crazy Ones (video, this is the official one many people have seen)

(note: By the way, I totally agree with Steve’s decision and rationale here.)

To this reporter, the normally cool Wieden & Kennedy has a big #fail in “Chairs Are Like Facebook” Ad. What do you think?

Cross posted by me at examiner.com


Cyberbullying Victim in Fake Facebook case can remain anonymous, Supreme Court of Canada rules

Sunday, 30 September, 2012

Good to read, “A Nova Scotia teenager has won the right to remain anonymous in a court battle against a cyberbully, but the Supreme Court of Canada rejected her request for a publication ban on some details of her case.

Read the Supreme Court of Canada ruling. Here is a brief excerpt,

“The critical importance of the open court principle and a free press has been tenaciously embedded in the jurisprudence. In this case, however, there are interests that are sufficiently compelling to justify restricting such access: privacy and the protection of children from cyberbullying.

Recognition of the inherent vulnerability of children has consistent and deep roots in Canadian law and results in the protection of young people’s privacy rights based on age, not the sensitivity of the particular child. In an application involving cyberbullying, there is no need for a child to demonstrate that he or she personally conforms to this legal paradigm. The law attributes the heightened vulnerability based on chronology, not temperament.

While evidence of a direct, harmful consequence to an individual applicant is relevant, courts may also conclude that there is objectively discernable harm. It is logical to infer that children can suffer harm through cyberbullying, given the psychological toxicity of the phenomenon. Since children are entitled to protect themselves from bullying, cyber or otherwise, there is inevitable harm to them — and to the administration of justice — if they decline to take steps to protect themselves because of the risk of further harm from public disclosure. Since common sense and the evidence show that young victims of sexualized bullying are particularly vulnerable to the harms of revictimization upon publication, and since the right to protection will disappear for most children without the further protection of anonymity, the girl’s anonymous legal pursuit of the identity of her cyberbully should be allowed.”


Social media video interview with Royal Canadian Mounted Police Ontario expert Jean Turner-Floyd

Tuesday, 14 August, 2012

Social media interview with Royal Canadian Mounted Police Ontario expert Jean Turner-Floyd

Astute readers may remember I had insightful chats with social media experts from Toronto Police (see video interview) and UK Police (video interview) few weeks ago. Well, after some planning, I had the pleasure to talk to Royal Canadian Mounted Police “O” Division (Ontario Division) (English: @RCMPONT, French: @GRCONT) social media expert Jean Turner-Floyd (@jturnerfloyd) two weeks ago about how RCMP “O” Division is currently using social media to help with policing work. I really appreciate Jean taking time in sharing her insights.

Following is my video interview with Jean.

P.S. When I find more time, I still plan to write up an in-depth article (possibly also conducting one or more interviews) to allow Canadians (and citizens in other countries) to see how social media tools have been used by police forces from around the world. And may be opportunities for police forces to learn from each others. Stay tuned.


London Olympics will take place in London – Facebook Likes/Shares are making us dumber

Sunday, 5 August, 2012

Internet (Facebook) makes us stupid

Funny? Well, not so fast. Liking and sharing the obviously “funny” may be in our genes. But I argue that without reading even beyond the headline (in this case, the first two lines) is often easier and more dangerous than you think. And I will say also potentially making us dumber than we are!

For the record here is the first two lines, “More often than not, the Olympic host city doesn’t really host the Olympics. It merely hosts a couple of IOC caviar buffets, while the real event tends to take place in a remote pasture or distant slum.”

For the 1,800+ “Likes” and 900+ “shares”, it is so easy to “like” and “share”, I guess is it pointless to even suggest fact-checking something before you re-share (or like)?

Here is WaPo article by Sally Jenkins, mind you, under a different, more “traditional”, title “2012 London Olympics are a refreshingly urban affair, though Mitt Romney might disagree“.


Use of Social Media tool by Police Services – Interview with Gordon Scobbie @DCCTayside National UK police lead for Social Media

Friday, 6 July, 2012

Insightful interview with +Gordon Scobbie @DCCTayside National UK police lead for Social Media

I am doing some ongoing research for in-depth article about the use of Social Media tool by police services around the world. This morning I conducted an hour long insightful video interview with DCC Gordon Scobbie, National UK police lead for Social Media (I’ve posted a video excerpt here). Like I wrote before,

“Average readers may not know but police services are now using social media tools to help communicate with citizens, report crimes, and, in some cases, even prevent crimes. Think for a moment, “prevent crimes” amazing right?!”

Gordon gave a very insightful talk “Police Leadership 2011 Conference/Seminar” in April 2011 at Vancouver. Also check out this Association of Chief Police Officers (ACPO) guide entitled “Engage: Digital and Social Media Engagement for the Police Service” (PDF file) (probably created around 2010). Both the presentation and the 22 pages guide are very informative and very worth your time in reading.


Use of Social Media tool in Police Services – Interview with Toronto Police Constable Scott Mills

Wednesday, 4 July, 2012

Interview with Toronto Police Constable Scott Mills - Use of Social Media tool in Police Services

I am in the process of writing an in-depth article about how Police Services in Canada and around the world use social media tools. Average readers may not know but police services are now using social media tools to help communicate with citizens, report crimes, and, in some cases, even prevent crimes. Think for a moment, “prevent crimes” amazing right?! Watch the video and see for yourself and you will realize it is dedicated and good policing assisted by new social media tools.

I’ve started collecting research materials for the article. The following is my first video interview. The interview was actually conducted and broadcasted LIVE this morning using Google+ and YouTube technologies (two of the social media tools used in Toronto).

I want to thank Toronto Police Constable Scott Mills (@GraffitiBMXCop) for his time in sharing his insights. Have a watch of the video. Stay tuned for more interviews (I am planning a few more) and the in-depth article to be posted later.

Interview with Toronto Police Constable Social Media guru Scott Mills @GraffitiBMXCop


ZDF wins Best Interactive Award at 2012 Banff World Media Festival

Thursday, 21 June, 2012

Congrats to ZDF for winning Best Interactive Award for Wer Rettet Dina Foxx?” (German) at 2012 Banff World Media Festival. Here is a video of ZDF’s Ralf-Peter Piechowiak accepting the award at 2012 Banff.


Duncan Fulton, SVP Canadian Tire, talks about cutting edge advertising/e-commerce technologies at #banff2012

Wednesday, 20 June, 2012

Duncan Fulton, SVP Communications & Corporate Affairs, Canadian Tire at #Banff2012

It was extremely insightful and illuminating for me to listen to and interview Duncan Fulton, Senior Vice President of Communications and Corporate AffairsCanadian Tire, at 2012 Banff World Media Festival. Before Duncan‘s presentation, I frankly would never had associated Canadian Tire with “cutting-edge” e-commerce (or as Duncan puts it in the presentation, simply “commerce”).

Duncan explains and share his experiences with using Sport Chek (a Canadian Tire owned and operated brand via FGL Sports) to experiment with new/cool social media, Google/YouTube and Facebook advertising/marketing campaigns. I agree with Duncan that the best way (when everything is so new) is simply by “trail and error” to figure what actually works and what doesn’t. Find out what contributes to the bottom-lines and makes money and what actually destroys shareholders’ equity. Once what works are found (via Sport Chek), then applying the lessons learned to Canadian Tire as a whole. Very interesting real world examples.

My interview with Duncan Fulton, SVP Canadian Tire, at #banff2012

Ducan’s talk at 2012 Banff World Media Festival

Here is Duncan’s official 2012 Banff World Media Festival bio,

Duncan Fulton
Senior Vice President of Communications and Corporate Affairs
Canadian Tire Corporation

Duncan Fulton is Senior Vice President of Communications and Corporate Affairs at Canadian Tire Corporation & Chief Marketing Officer of the Forzani Group, including mega sport retailers like Sport Chek and Sports Experts. Duncan is a member of the Canadian Tire and Forzani Group executive teams and works across all the company’s business areas, including Canadian Tire Retail, Automotive, Part Source, Petroleum, Mark’s, Financial Services and the company’s charity, Jumpstart.

Duncan currently represents the company as a board member of the Canadian Chamber of Commerce and is also on the Board of One X One,a non-profit foundation committed to supporting, preserving and improving the lives of children at home in Canada, Haiti and Africa.

Before joining Canadian Tire, Duncan was the General Manager and Senior Partner of the Toronto flagship office of international public relations company, Fleishman-Hillard Communications. During his seven years with Fleishman-Hillard, Duncan led and worked on the company’s largest accounts across multiple practice areas. As a key strategist within the Omnicom network, Duncan played an important role in multi-agency campaigns, bringing together experts in advertising, social, experiential, direct to consumer, and paid and earned media.

Prior to Fleishman-Hillard, Duncan was a communication advisor and press secretary for Canadian Prime Minister Jean Chrétien. Duncan was also Communications Director for the Minister responsible for the Canadian International Development Agency (CIDA), Press Secretary for the Hon. Dalton McGuinty – now Ontario’s Premier – and communication assistant for Premier Frank McKenna.”


Teachable Moment in #Rogers1Number bashtag epic #fail – Tipping point? Will @RogersKeith and Rogers actually change or just listen and ignore?

Saturday, 17 March, 2012

TorStar, Globe and Mail, and Techvibes have all reported on the #Rogers1Number (live search) epic #fail promoted hashtag turned bashtag (a term coined in the #McDStories campaign).

I am going to dispense some advices (my brand of poison, borrowing a phrase from a friend) and try to turn this epic #fail into a potentially valuable teachable moment for Rogers and us all. Feel free to share your thoughts in the moderated comments.

1) Twitter promoted hashtag/bashtag

If the epic #fail #Rogers1Number and #McDStories campaigns have taught us anything, it is that these promoted hashtags can get out of control, can be risky, and can lead to destructive unintended consequences. You know what, the companies promoting the hashtag will also be paying for these bashtags!

Yes, the companies are literally paying to get bad press! The companies are paying to let the world know how dissatisfied their customers, ex-customers, potential customers feel about them.

NOTE 1: Not all hashtags are bad. I think the organically “grow” hashtag from some greatly loved companies can be possibly useful. But even then, company encouraged, sponsored, or paid hashtags can still become lightning rods for unhappy customers or people with complains. So use hashtags with extreme caution like holding a lightning rod in a stormy area.

2) Sample #Rogers1Number tweets:

I’ve spent some time to find some sample tweets and I try to check to ensure the tweets are not from troll accounts newly created just to bash Rogers.

– “The saddest part of the #Rogers1Number backlash is nothing will change, #Rogers will learn nothing and customer will still get poor service.” (via Twitter)

– “I’m really loving reading all the nasty backlash at#Rogers it’s making my night, keep it up guys they’re paying per tweet! #rogers1number” (via Twitter)

– “When I call Rogers to resolve an issue two more magically appear #rogers1number They can’t get one thing right” (via Twitter)

– “#Rogers1Number “We’re in social media to listen”. Right. Not to change. Just to listen. Hear this: Shitty PR stunts can kill a company fast” (via Twitter)

– “.@RogersKeith Rogers deems data so valuable u charge $2/GB when I go OVER. Why not get credit when I stay UNDER monthly max? #Rogers1Number” (via Twitter)

– “The #Rogers1Number fiasco. Let’s see if this even change something.” (via Twitter) Read the rest of this entry »


Recapping #KONY2012 in 28 pictures – a perfect social media storm spotlight child soldiers

Saturday, 10 March, 2012

I’m amazed by the perfect social media storm created by #KONY2012 designed to spotlight Joseph Kony and the tragedy of child soldiers. I will use 28 screen-captured pix from #KONY2012 that I found illustrative to highlight the documentary’s strength, weakness, and intended / unintended consequences.

#KONY2012 - pix 02

#KONY2012 - pix 01

#KONY2012 - pix 03

It is indisputable that Joseph Kony is now a famous/infamous man known to the world especially the youth that supported #KONY2012. Does it make it easier to capture Kony? Or will this fame actually make Kony harder to be found? I don’t know. Extending a blunt observation made by Malcolm Gladwell in his 2011 speech, even with all the military resources and technologies of the United States, it still took the CIA over 10 years to find Osama bin Laden.

Of course, putting a bright spotlight on Kony has the benefit of bringing awareness to the tragedy of child soldiers up front which is important and I will address next.

#KONY2012 - pix 04

#KONY2012 - pix 05

To me, one of the most important achievement of #KONY2012 is to bring the tragic problem of child soldiers up front to people’s and politicians’ minds. At the same time, the oversimplifications also fail in important ways which I will talk about later.

I first learned about child soldiers in 2008 from Romeo Dallaire (his actions saved the lives of ~32,000 people in the 1994 Rwandan Genocide where an estimated 800,000 people were murdered) at Engineers Without Border in Calgary – Are all humans – Humans? Here is a video clip of Dallaire talking about his battle to end child soldiers in Nov 2010.

 Note: Dallaire is the founder of the Child Soldiers Initiative, a project aimed at eradicating the use of child soldiers (see the team bios), and author of “They Fight Like Soldiers, They Die Like Children: The Global Quest to Eradicate the Use of Child Soldiers“.

Another clips of talking about Child Soldiers, the special tragedy of girl child soldiers, Responsibility to Protect doctrine.

Watch the insightful and chilling TVO interview “Former child soldier Ishmael Beah recounts his past” [note: Ishmael also has written “A Long Way Gone: Memoirs of a Boy Soldier“, borrow it and have a read.]

#KONY2012 - pix 06

#KONY2012 - pix 07

I have serious reservation with Disney-fying or Pixar-fying complex and nuanced real world problems with Read the rest of this entry »


Forget about Kickstarter, try IndieGoGo in Canada UK Australia Asia?

Thursday, 16 February, 2012

Sept 24, 2013 update: Kickstarter has finally launched in Canada earlier this year and you can find some Canadian projects here.

July 15, 2015 update: Since my 2013 update, I’ve used Indiegogo and like it. Worth investigate it for yourself and decide for yourself if it is a good enough crowdfunding site for your use.

***

After waiting for close to three years and trying to push a little, I am giving up on the idea of waiting for Kickstarter to come to Canada! Unfortunately, no more illusion for me. Kickstarter’s inaction/inability to find an alternative payment solution for Canada or non-US countries is inexcusable and can only be put as they don’t give a beep. To them, US is a big enough market for them to serve? After three years of waiting, I’ve given up caring. Quoting Kickstarter’s FAQ (emphasis added)

Am I eligible to start a Kickstarter project?

To be eligible to start a Kickstarter project, you need to satisfy the requirements of Amazon Payments:

Be a permanent US resident and at least 18 years of age with a Social Security Number (or EIN), a US bank account, US address, US state-issued ID (driver’s license), and major US credit or debit card.”

I am NOT paid by IndieGoGo to write this article! Judging from IndieGoGo‘s press articles and mention, they seem to be legit (I don’t know). A local friend has used IndieGoGo and I haven’t seen any complain from him.

I am sadden to write this article but then again, three years of Kickstarter inaction is inexcusable, enough is enough.

Can you share your experiences using IndieGoGo?

If you have used IndieGoGo to raise funds, can you please share your experiences good and bad? Both good or bad experiences are very much welcomed at this point. May be take a look of projects on IndieGoGo. And if they are worthy of your support, give them a try and let us know how things go? And if you are going to use IndieGoGo to raise funds, tell us how successful (or not) your experiences are.

P.S. To be fair, Kickstarter is doing good for permanent US resident. Even though I love my US friends, I just think Kickstarter sucks in helping projects initiated by non-US citizens around the world.


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