I don’t hate anybody! @SpeakerPelosi

Thursday, 5 December, 2019

20191205 Q-Do you hate the president? A-I don't hate anybody! @SpeakerPelosi - Screen Shot

#video #IDontHateAnybody via @LisaDNews

//Wow. That was an incredible moment as a reporter asked @SpeakerPelosi, as she was exiting news conf., if she hates the president.
She immediately pushed back, hard, at the idea.
Here’s what it looked like from the side.//

Well said by @SpeakerPelosi. I’m not religious but I do NOT hate anybody. I don’t hate President Trump. I don’t hate Ms. Carrie Lam. I don’t even hate the Hong Kong police who committed atrocities against HKers. Why? Because I know hate will end up poisoning my mind and heart and those politicians are seriously NOT worth it to poison my mind and heart.

Hate is a powerful lubricant on the slippery slope to “hell” (however you define it). Focus on the wrong doings and try to make positive steps to counter them, fix them, change them for the better … But don’t hate.

Watch full CSpan video link (timecode 19:09 ==> Q: “Do you hate the president?”).

Video excerpt via @cspan tweet

Q: “Do you hate the president?”

@SpeakerPelosi: “I don’t hate anybody…As a Catholic, I resent your using the word hate in a sentence that addresses me. I don’t hate anyone…So, don’t mess with me when it comes to words like that.”

Here is an excerpt via C-Span (timecode ~19:30)

“I THINK THIS PRESIDENT IS A COWARD WHEN IT COMES TO HELPING OUR KIDS WHO ARE AFRAID OF GUN VIOLENCE. I THINK HE IS CRUEL WHEN HE DOESN’T DEAL WITH HELPING OUR DREAMERS OF WHICH WE ARE VERY PROUD. I THINK HE’S IN DENIAL ABOUT THE CONSTITUTION — ABOUT THE CLIMATE CRISIS. HOWEVER, THAT’S ABOUT THE ELECTION. THIS IS ABOUT — TAKE IT UP IN THE ELECTION. THIS IS ABOUT THE CONSTITUTION OF THE UNITED STATES. AND THE FACTS THAT LEADS TO THE PRESIDENT’S VIOLATION OF THE OATH OF OFFICE. AS A CATHOLIC I RESENT YOUR USING THE WORD HATE IN A SENTENCE THAT ADDRESSES ME. I DON’T HATE ANYONE. I WAS RAISED IN A WAY THAT IS HEART FULL OF LOVE AND ALWAYS PRAY FOR THE PRESIDENT. AND I STILL PRAY FOR THE PRESIDENT. I PRAY FOR THE PRESIDENT ALL THE TIME. SO DON’T MESS WITH ME WHEN IT COMES TO WORDS LIKE THAT. [CAPTIONS COPYRIGHT NATIONAL CABLE SATELLITE CORP. 2019] [CAPTIONING PERFORMED BY THE NATIONAL CAPTIONING INSTITUTE, WHICH IS RESPONSIBLE FOR ITS CAPTION CONTENT AND ACCURACY. VISIT NCICAP.ORG] “


Why does Costco shortchange loyal renewing customers?

Wednesday, 6 November, 2019

20191106 Why does Costco shortchange loyal renewing customers? - Pix 0120191106 Why does Costco shortchange loyal renewing customers? - Pix 02

I posted “Why does Costco shortchange loyal renewing customers?” as a comment on CostCo’s Facebook page yesterday. And Costco’s social media teams replied promptly (within the hour) to inform me my concerns have already been sent to the appropriate team(s). Will see what happen next.

===

For the record, here is “Why does Costco shortchange loyal renewing customers?” ,

Hi, We just had a rather #awful Costco Wholesale Canada membership renewal experience this past Friday. Ended up spending ~30 minutes talking to three (4) different customer service employees/manager with one of them even threatened me to stop writing down her name (I said I might want to complain about my experiences at some point). I was told I’m not allowed to remember their names in order to properly complain if I wish to. Is this normal and standard operating procedure of CostCo employees to threaten members who may want to complain with precision?
Can someone explain why does CostCo treat loyal customers WORSE than brand new customers? Shouldn’t renewal NOT be taken “for granted”? Is it wrong to think each renewal should be treated as EARNED?

— Calgary Zoo example
In stark contrast, Calgary Zoo does things right and treat each member who decides to renew (some don’t renew) with full respect and work hard to earn each renewal. As a start, the zoo treats a renewing member EQUALLY as a new member and would NEVER shortchange/disadvantage a loyal existing member!

— CostCo: a multi-billion dollar entitled company?
Now back to CostCo, please correct me if I am wrong. When a NEW customer decide to take out a NEW membership on November 1st, his/her membership will expire in 2020 November 30th, correct me if I am wrong?
Now when we renewed on November 1st, we were told that our membership expired on September 30th! Major #fail with CostCo! In fact we were further explained, for ANYONE who “renew” within three (3) months of their previous membership expiration date, their membership expiration is the OLD date! So for example, members who decide to renew 89 days after expiration will have their membership shortchanged with 89 days LESS!
Fair? I don’t think so. This, to me and to be frank, is the actions of a multi-billion dollar entitled company that disrespect loyal customers because “it has always been done like this” or it is in the “terms and conditions” (which I tried to read “Membership Conditions & Regulations, and Privacy Policy” but is unable to find the exact exploitative legal language).

— More Training (not punishment) & Will CostCo start treating Loyal/Renewal customers with respect??
I will NEVER want anyone be punished for my stupid complains. Life is too short. Training may be. I want other customers be treated much better than I had been.
I take time to complain not just to benefit myself (sure, I want my complains fixed) BUT I take time to publicly complain in order to raise issues that I think companies like CostCo should think seriously and consider fixing.
I’ve laid out my complains and the issues (hopefully clearly and factually). Will CostCo review your corporate policy and START respecting all Loyal/Renewing customers reminds to be seen. Don’t take my words for it, Google or ask Calgary Zoo how they treat their renewing members and if they treat their loyal renewing members as good as their new ones and if they also shortchange their members because many are too busy to ask?


Boycott United Airlines

Tuesday, 11 April, 2017

united

I tweeted “Seriously, enough is enough. I will never fly @United again!! #BoycottUnitedAirlines #fail” with the above widely shared photo and I meant it. And I tweeted “(CBC News, 10 minutes video) Gabor Lukacs, an air passenger rights advocate, calls @United’s behaviour ‘unacceptable’“, here (CBS News), here, here, here, and retweeted the following videos and photos. (see below) This United self-created mess has now become a viral talking points in news (in Chinese in Apple Daily) and chat shows around the world in multiple languages and cultures. This is million times worse than the United Breaks Guitars moment as not everyone has a guitar but no one wants his/her head bloodied and bruised!

News stories like “United CEO says removed passenger was ‘disruptive and belligerent’” and “Not so friendly skies: United Airlines’ public relations disaster” further highlight United and its CEO just doesn’t get it. United CEO Oscar Munoz doesn’t get that passengers and potential passengers can all see for themselves no human beings should be treated like this. (see videos for yourself) And ultimately, a global company’s weakest local links can bring the reputation down and costing million dollars of lost revenues.

Have a watch of this funny segment “Jimmy Kimmel on Passenger Dragged Off United Flight” that includes a re-imagined United Ad! #funny #fail

More headlines: WaPo, “The full timeline of how social media turned United into the biggest story in the country“; CNN, “Backlash erupts after United passenger gets yanked off overbooked flight“; HKFP “‘Shameless!’: China internet users in uproar over United passenger fiasco“; BBC, “United Airlines: Chinese and Vietnamese anger at passenger removal“; Financial Post, “United shares tumble as passenger-dragging social-media storm spreads worldwide“; CNN Money, “United Airlines shows how to make a PR crisis a total disaster

Charles Mok, a HK legislator, even shared a video of him cutting up his United Mileage Plus card.

Watch of this funny segment “Jimmy Kimmel on Passenger Dragged Off United Flight” that includes a re-imagined United Ad! #funny #fail

Update: UK Daily Mail some info on the 69-year-old Vietnamese-American Dr. David Dao “PICTURED: The internal medicine specialist father-of-five who was beaten and dragged off an overbooked United flight as CEO pens ‘tone deaf’ email DEFENDING staff Read more: http://www.dailymail.co.uk/news/article-4401444/Name-man-hauled-United-flight-Chicago-revealed.html#ixzz4dxgfMTes Follow us: @MailOnline on Twitter | DailyMail on Facebook“.

Apr 12, 2017 update: This is totally damage control stuff and Read the rest of this entry »


Defending Kevin Roberts, Saatchi & Saatchi Chairman, in Social Media Mob Trial – re Business Insider report

Sunday, 31 July, 2016
request to release full unedited video, audio interview for transparency

request to release full unedited video, audio interview for transparency

I’m saddened this morning after reading AdWeek “Saatchi Chairman Kevin Roberts Placed on ‘Leave of Absence’ Over Gender Comments – CEOs of the agency and Publicis have disavowed him“. The controversy (the gender comments) started two days ago in a July 29th Business Insider interview/report “Saatchi & Saatchi chairman Kevin Roberts thinks the gender diversity in advertising debate is ‘over’” by Lara O’Reilly (tweet).

Kevin Roberts, Saatchi & Saatchi chairman, is a big boy and doesn’t need defending by anyone especially by an independent reporter. Kevin and I’ve never met once and  will likely never meet in person! But I dislike all forms of social media mob trial. Yes, I dislike this mob trial of @KRConnect @PublicisGroupe by social media as much as I dislike #genderbias!

At the end of the day, all reporting must rest on fairness. I’ve asked Business Insider reporter Lara to post her full unedited video/audio interview for the sake of transparency since Kevin has now been placed on ‘Leave of Absence’ because of her interview.

Until Lara can provide us the full unedited video/audio interview to watch/listen to judge for ourselves, I can only base my critique on the written interview. I have excerpted all of Kevin’s quotes from the report and added my emphasis and brief commentaries afterwards. Read the rest of this entry »


Remembrance Day – Canada’s Veterans Ombudsman (year round care, vigilance and actions)

Tuesday, 10 November, 2015
Minister of National Defence Harjit Sajjan's 2015 Remembrance Day message

Minister of National Defence Harjit Sajjan’s 2015 Remembrance Day message

Remembrance

On Remembrance Day, it is customary to honour and show our appreciation of our veterans past and present for their service and sacrifice for Canada. Quoting our new Minister of National Defence Harjit Sajjan‘s Facebook posting,

On this Remembrance Day, we honour the courage shown, time and again, by our men and women in uniform, past and present. We show our deep appreciation for all they have sacrificed for Canada.

Once a year, we buy our poppy pins and wear them on our clothing to show we remember and we care.

Year round care, vigilance and actions

In 2010, Canada’s first Veteran’s Ombudsman Colonel Pat Stogran, via his passionate/frank words and actions (Ottawa Citizen “Embattled ombudsman Pat Stogran makes his last stand for Canada’s veterans“), got my blood boiled and taught me that as Canadians we could and should do more by speaking up to help our veterans at home by holding our governments in Ottawa accountable to keep our promises to take care of our veterans and their families.

Power of social media

As a start, please LIKE & SHARE the Canada’s Veterans Ombudsman & Ombudsman des vétérans du Canada official Facebook pages.

The Veterans Ombudsman works toward ensuring that the sacrifices of Canada’s Veterans and their families are recognized through the provision of services, benefits, and support in a fair, accessible, and timely manner. The Ombudsman plays an important role in raising awareness of the needs and concerns of Veterans and their families.

LIKE & SHARE these pages so we Canadians can help the Ombudsman to keep issues important to our veterans in Canadians’ hearts & minds and hold our government accountable to do the right thing for our veterans all year round. When we make noises in social media, call or email our MPs, they listen.

Blood boiled since 2010

In 2010, Rick Mercer talked about Canada’s first Veteran’s Ombudsman Colonel Pat Stogran’s battle with our government to fight for our veterans. My blood boiled and I was changed forever Read the rest of this entry »


Oreo Super Bowl Power Outage Twitter Ad campaign – Chat & Analysis

Tuesday, 5 February, 2013

Oreo Superbowl Twitter Ad

“This is an opportunity. The entire world is watching and there is nothing on. So  quickly, everyone pull together a design, a caption, the folks from Oreo were in the room, and we got something out in just a few minutes [kempton’s note: 360i was ready in only 5 mins after the power outage but waited for 5 more mins to confirm that people were safe before they tweeted]. – Sarah Hofstetter, president of 360i (WSJ Video interview, Feb 4th, 2013)

I LOVE smart Ad campaign . I especially love one of them during the Sunday surprised/not-so-surprised Super Bowl Power #fail. Great job @Oreo with its Super Bowl Power Outage Twitter Ad campaign! As I was telling a prospective client recently, the best ads are often the ones, once you paid to initially get it made, you pay very little or nothing to get it spread because people are sharing it as content!

It was my pleasure the Monday morning after Superbowl to host an event to have an insightful chat with Kim Beasley and Trev Warth to specifically talk about the very successful Oreo’s “Power Out? No problem.” tweet campaign. Here is a video of our chat. See my reference notes below for more detailed research.

Oreo Super Bowl Power Outage Twitter Ad campaign – Chat & Analysis

References:

Official blog post post account by 360i: “How Oreo Won the Social Media Bowl with a Single Piece of Content

– WSJ Video interview, Feb 4th, 2013: ” How Oreo Stole the Super Bowl Spotlight – A quick response from Oreo’s social media turned a timely tweet about the power outage into the brand’s most successful social media message yet. Sarah Hofstetter, president of 360i, joins digits.

– Oreo’s “Power Out? No problem.” tweet

– 360i Company site

– 360i leadership

– Cool tweet by Adam Kerj, Chief Creative Officer of 360i


Interview with Yasmin Nakhuda, owner of Darwin (IKEA) Monkey, re upcoming court case

Tuesday, 22 January, 2013

Yasmin Nakhuda & Darwin (IKEA) Monkey

Late last night, I interviewed Ms. Yasmin Nakhuda, owner of Darwin (IKEA) Monkey over the phone. Have a listen to the extensive phone interview first before you leave any comments. If your comment don’t show you have actually listened to the interview, I reserve the right to not approve it. I have seen way too many comments on articles/posts about this issue that have gone totally out of control elsewhere (CBC and other media outlet) and I won’t let it happen here. So please keep your comments brief, to the point, and don’t make any personal insults or groundless attacks. Disagreement is fine, strong critique is ok, but pointless insults are decidedly NOT!

As the issue of Darwin (IKEA) Monkey is in front of a court (case is scheduled to appear in front of a judge on Jan 31, 2013) and hotly discussed/debated amongst Canadians, all the readers comments will be heavily screened & monitored me. We are civilized people and many of us are Canadians so we are better than those people who cannot ground their arguments in facts and reasons. Former Prime Minister Pierre Elliott Trudeau got it wrong with his so call “Reason before Passion (La Raison Avant la Passion)“, in our social media age where anyone and everyone can have their worldwide platform and LIVE video broadcast channel, we must aspire to have “Reason alongside Passion.

Have a listen to my extensive phone interview Ms. Yasmin Nakhuda, owner of Darwin (IKEA) Monkey

Research & reading materials

1) Have a read of Toronto’s animal control by-law.
Toronto-by-law 1184_349

2) Can anyone help me here? I like to find the court filings by Story Book Farm Primate Sanctuary online. Have the Sanctuary or its lawyer posted these documents online? If you know where to find them, please leave a note in the comment as I would like to read them.

3) I found the court filings by Ms. Yasmin Nakhuda online here at her lawyer’s website and I found them useful to read. I suggest you read them to understand what were said under oath by Officiers Joseph Florillo and David Behan describing what exactly happened during the own process of them taking Darwin.

Highlighted Transcript of Officer Joseph Fiorillo Jan 17 2013
Summary of Transcript of Officer Joseph FiorilloJan17 2013

Highlighted Transcript of Officer David Behan Jan17 2013
Summary of Transcript of David Behan Jan17 2013

Concluding thoughts and Personal notes

After interviewing Yasmin for over 40 minutes last night, I cannot disagree more with people who hear or know about the case from reading a headline here and there and watching a minute or two of news clips and then went on to insult Yasmin, her family, and even her children. Lets ground our discussion and look at the facts and situation surround this specific case of the lovely Darwin (IKEA) Monkey.

On a very personal note, I hope and wish for wisdom in the judge for this case and that the best outcome for Darwin will be delivered. Yes, may be I’ve watched way too many episodes of Judge John Deed (especially loving the earlier seasons 4, 1, and 2), I hope the judge for this case is as wise or wiser than Judge Deed!

P.S. Thanks again to Yasmin for her time to be interviewed by me. And special thanks to Calgary Public Library for stocking great TV DVDs like Judge Deed. Not unlike pure mathematics, we sometimes learn a lot more about justice from a fictional drama than real life court cases that can be very messy at times.

P.P.S. I wrote a light hearted “funny” piece about Darwin “Top 10 Reasons why Monkey Darwin shops at Ikea & No charges by T.O. police!” on Dec 10th, 2012. Even it was meant to be a funny piece, I do insist on my thinking and comments to be solidly grounded. Compare to that time, I think my positions and views have now definitely changed given the new information I have come to learn about this case.


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