Why does Costco shortchange loyal renewing customers?

Wednesday, 6 November, 2019

20191106 Why does Costco shortchange loyal renewing customers? - Pix 0120191106 Why does Costco shortchange loyal renewing customers? - Pix 02

I posted “Why does Costco shortchange loyal renewing customers?” as a comment on CostCo’s Facebook page yesterday. And Costco’s social media teams replied promptly (within the hour) to inform me my concerns have already been sent to the appropriate team(s). Will see what happen next.

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For the record, here is “Why does Costco shortchange loyal renewing customers?” ,

Hi, We just had a rather #awful Costco Wholesale Canada membership renewal experience this past Friday. Ended up spending ~30 minutes talking to three (4) different customer service employees/manager with one of them even threatened me to stop writing down her name (I said I might want to complain about my experiences at some point). I was told I’m not allowed to remember their names in order to properly complain if I wish to. Is this normal and standard operating procedure of CostCo employees to threaten members who may want to complain with precision?
Can someone explain why does CostCo treat loyal customers WORSE than brand new customers? Shouldn’t renewal NOT be taken “for granted”? Is it wrong to think each renewal should be treated as EARNED?

— Calgary Zoo example
In stark contrast, Calgary Zoo does things right and treat each member who decides to renew (some don’t renew) with full respect and work hard to earn each renewal. As a start, the zoo treats a renewing member EQUALLY as a new member and would NEVER shortchange/disadvantage a loyal existing member!

— CostCo: a multi-billion dollar entitled company?
Now back to CostCo, please correct me if I am wrong. When a NEW customer decide to take out a NEW membership on November 1st, his/her membership will expire in 2020 November 30th, correct me if I am wrong?
Now when we renewed on November 1st, we were told that our membership expired on September 30th! Major #fail with CostCo! In fact we were further explained, for ANYONE who “renew” within three (3) months of their previous membership expiration date, their membership expiration is the OLD date! So for example, members who decide to renew 89 days after expiration will have their membership shortchanged with 89 days LESS!
Fair? I don’t think so. This, to me and to be frank, is the actions of a multi-billion dollar entitled company that disrespect loyal customers because “it has always been done like this” or it is in the “terms and conditions” (which I tried to read “Membership Conditions & Regulations, and Privacy Policy” but is unable to find the exact exploitative legal language).

— More Training (not punishment) & Will CostCo start treating Loyal/Renewal customers with respect??
I will NEVER want anyone be punished for my stupid complains. Life is too short. Training may be. I want other customers be treated much better than I had been.
I take time to complain not just to benefit myself (sure, I want my complains fixed) BUT I take time to publicly complain in order to raise issues that I think companies like CostCo should think seriously and consider fixing.
I’ve laid out my complains and the issues (hopefully clearly and factually). Will CostCo review your corporate policy and START respecting all Loyal/Renewing customers reminds to be seen. Don’t take my words for it, Google or ask Calgary Zoo how they treat their renewing members and if they treat their loyal renewing members as good as their new ones and if they also shortchange their members because many are too busy to ask?


#DailyPositive Bianca Andreescu vs. Jennifer Brady

Thursday, 3 October, 2019

#DailyPositive #GoBiancaGo #GoCanadaGo

20191003 Bianca Andreescu vs. Jennifer Brady | 2019 China Open Third Round | WTA Highlights

20191003 AP (Sportsnet), “Andreescu moves on to quarters at China Open after 17th consecutive winRead the rest of this entry »


#DailyPositive Bianca Andreescu vs. Elise Mertens

Wednesday, 2 October, 2019

#DailyPositive #GoBiancaGo #GoCanadaGo

20191002, Bianca Andreescu vs. Elise Mertens | 2019 China Open Second Round | WTA Highlights

20191002 (The Canadian Press), Bianca Andreescu wins 16th match in a row at China Open

After the world No. 6 beat Elise Mertens of Belgium 6-3, 7-6 (5) in a second-round match at the China Open, Andreescu said she has to focus on stressing the positives.

“Today was more of a battle mentally with myself than anything,” said the 19-year-old from Mississauga, Ont. “I felt like I was getting very down on myself. I expect a lot from myself in general, but I have to realize not everything is going to go the way I want it to.”

Andreescu fought back from a 4-1 deficit in the second set and then fended off a set point to beat Mertens in a rematch of a U.S. Open quarterfinal. The Canadian also won in New York last month en route to her first career Grand Slam title.

“I can improve on a lot of things, but I think the main thing right now is definitely keeping a more positive approach to things,” Andreescu said. “Even if there are 100 positives in something, if there is one negative thing that happens, that triggers something in me and I then I totally forget about all the positives.

“I just want to think of the positive as much as I can and just work with what I have.”

20191002 Ashleigh Barty vs. Zheng Saisai | 2019 China Open Third Round | WTA Highlights (For the record, Bibi will next play Barty, currently ranked #1 in the world.) Read the rest of this entry »


Dream big to get big! – Bianca Andreescu #SheTheNorth – new Quote I LOVE

Friday, 13 September, 2019

I have an extensive & detailed post about Bianca with links to tons of videos and articles so check that out for sure. Here I’m adding this new quote to my long list of Quotes I LOVE,

Dream big to get big! And don’t forget who you are. Don’t forget your roots! She [Bianca’s mom] has been telling me that ever since I was a little kid.” – Bianca Andreescu (2000- )

Bianca on ET Canada (timecode 5m34s)

xxx


Something about “The Testaments”, Margaret Atwood’s much-anticipated sequel to her 1985 classic The Handmaid’s Tale

Thursday, 12 September, 2019

I feel guilty and must confess that I’m one of those very few Canadians that have neither read Canadian National Treasure Margaret Atwood‘s awards winning The Handmaid’s Tale nor watch a full episode of the famed TV series. But still, I’m fascinated about “The Testaments” and here I plan to collect some radio/TV interview, news, and book reviews.

20190911, Channel 4 News, Margaret Atwood on her sequel to The Handmaid’s Tale, politics of fear and the climate crisis

20190909 Waterstones, Margaret Atwood reads from The Testaments

20190904, TIME (with a short bit of reading by Atwood), Margaret Atwood On The Sequel To ‘The Handmaid’s Tale’ | TIME

20190910, CBC News, Margaret Atwood unveils sequel to The Handmaid’s Tale: The Testaments

==== Book review ====

20190910, Guardian, The Testaments by Margaret Atwood review – a dazzling follow-up to The Handmaid’s Tale – Margaret Atwood is at her best in this Booker-shortlisted return, three decades on, to the patriarchal dystopia of Gilead

NOTE: I hope to add more in the coming days.

xxxx


Something about “Talking to Strangers”, Malcolm Gladwell’s new book

Monday, 9 September, 2019

I’ve reserved a copy of “Talking to Strangers”, Malcolm Gladwell‘s new book, from the Calgary Public Library and looking very much forward to reading it. Here are some video interviews Malcolm has done on his book tour to promote his book and some links to book reviews. Enjoy!

20190910, CBC Radio The Current (23 minutes), Can a stranger’s demeanour tell you what they’re thinking? Maybe not, says Malcolm Gladwell

20190904 Channel 4, “Malcolm Gladwell on truth, Trump’s tweets and talking to strangers

20190907 Economist, “Why we should talk to strangers, according to Malcolm Gladwell | The Economist PodcastRead the rest of this entry »


Bianca Andreescu, US Open Champ #TeachableMoments

Monday, 9 September, 2019

In life, I believe we can and should take stock and learn from #TeachableMoments whenever we can. I don’t play tennis but I see lots to learn from 2019 US Open Champ Bianca Andreescu (and her interaction with 23 times grand slams and multiple US Open Champ Serena Williams)!

pix 00 - 2019 US Open Bianca Andreescu vs Serena Williams

pix 00 – 2019 US Open Bianca Andreescu vs Serena Williams

I went to a pub and it was a ton of fun watching Bianca played and won live with other Canadians! But I learned a lot more from her many post-game press conferences, news articles and off the court behaviours (who can forget her Rogers Cup on court moment (see video) with Serena?!) and desire to inspire the next generation of tennis players (especially Canadian female players).

Bianca is so talented and look at what she achieved in just one year! What an epic year! I LOVE quotes, and there have been much online talks of  attribution/misattribution of quotes involve underestimating/overestimating what one can achieve in one year or five/ten years. But another way of looking at it may be to simply give Bianca‘s visualization process (?) as mentioned in the news and her press conference a try. In fact some Twitter user pointed out that Bianca writing herself a cheque for winning the US Open when she was young and her visualization process was not unlike what fellow Canadian Jim Carrey did (see Jim’s video interview with Oprah). (NOTE: One day I may write more about why this is important to me but that can wait for now.)

For the record, I tweeted 20190811 (with video link in tweet and also below),

My eyes were wet when I rewatched Bianca & Serena courtside uncensored talk a few times+their press conf twice each. Best in sport moments transcend technical skills, winning/losing & become #teachablemoment re how to treat other w empathy & respect, try2be better versions of us.

I may still add/update this post to share a list of my own #TeachableMoments from these last few weeks and months from Bianca. Until then, the following is a list of most of the raw sources that I learned those #TeachableMoments from. Enjoy and have fun!

  • Bianca‘s desire to inspire other tennis players (like Serena has inspired her), especially younger Canadian players! (Note that Bianca herself is ONLY 19 years old, that in itself is impressive!)
  • (NOTE: I may add more in the future if I can find some time.)

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=====  References & Sources of inspirations for my #TeachableMoments =====

* 20190908, TSN (with video) “A day after US Open win, Andreescu already hungry for more

* New Yorker, “In Her U.S. Open Victory, Bianca Andreescu Shows the Swagger That Serena Williams Brought to Women’s Tennis

* 20190907 CBC News, Bianca Andreescu wins U.S. Open, becomes 1st Canadian to claim a Grand Slam title

* CTV News Toronto (with video of viewing party in Toronto), “The most Canadian way to accept a trophy? Bianca Andreescu says ‘sorry’

Read the rest of this entry »


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