Why does Costco shortchange loyal renewing customers?

Wednesday, 6 November, 2019

20191106 Why does Costco shortchange loyal renewing customers? - Pix 0120191106 Why does Costco shortchange loyal renewing customers? - Pix 02

I posted “Why does Costco shortchange loyal renewing customers?” as a comment on CostCo’s Facebook page yesterday. And Costco’s social media teams replied promptly (within the hour) to inform me my concerns have already been sent to the appropriate team(s). Will see what happen next.

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For the record, here is “Why does Costco shortchange loyal renewing customers?” ,

Hi, We just had a rather #awful Costco Wholesale Canada membership renewal experience this past Friday. Ended up spending ~30 minutes talking to three (4) different customer service employees/manager with one of them even threatened me to stop writing down her name (I said I might want to complain about my experiences at some point). I was told I’m not allowed to remember their names in order to properly complain if I wish to. Is this normal and standard operating procedure of CostCo employees to threaten members who may want to complain with precision?
Can someone explain why does CostCo treat loyal customers WORSE than brand new customers? Shouldn’t renewal NOT be taken “for granted”? Is it wrong to think each renewal should be treated as EARNED?

— Calgary Zoo example
In stark contrast, Calgary Zoo does things right and treat each member who decides to renew (some don’t renew) with full respect and work hard to earn each renewal. As a start, the zoo treats a renewing member EQUALLY as a new member and would NEVER shortchange/disadvantage a loyal existing member!

— CostCo: a multi-billion dollar entitled company?
Now back to CostCo, please correct me if I am wrong. When a NEW customer decide to take out a NEW membership on November 1st, his/her membership will expire in 2020 November 30th, correct me if I am wrong?
Now when we renewed on November 1st, we were told that our membership expired on September 30th! Major #fail with CostCo! In fact we were further explained, for ANYONE who “renew” within three (3) months of their previous membership expiration date, their membership expiration is the OLD date! So for example, members who decide to renew 89 days after expiration will have their membership shortchanged with 89 days LESS!
Fair? I don’t think so. This, to me and to be frank, is the actions of a multi-billion dollar entitled company that disrespect loyal customers because “it has always been done like this” or it is in the “terms and conditions” (which I tried to read “Membership Conditions & Regulations, and Privacy Policy” but is unable to find the exact exploitative legal language).

— More Training (not punishment) & Will CostCo start treating Loyal/Renewal customers with respect??
I will NEVER want anyone be punished for my stupid complains. Life is too short. Training may be. I want other customers be treated much better than I had been.
I take time to complain not just to benefit myself (sure, I want my complains fixed) BUT I take time to publicly complain in order to raise issues that I think companies like CostCo should think seriously and consider fixing.
I’ve laid out my complains and the issues (hopefully clearly and factually). Will CostCo review your corporate policy and START respecting all Loyal/Renewing customers reminds to be seen. Don’t take my words for it, Google or ask Calgary Zoo how they treat their renewing members and if they treat their loyal renewing members as good as their new ones and if they also shortchange their members because many are too busy to ask?


THR Podcasts (Sacha Baron Cohen, Gal Gadot, Ricky Gervais, Jessica Chastain, …)

Thursday, 18 July, 2019

 

THR Podcasts (Sacha Baron Cohen, Gal Gadot, Ricky Gervais, Jessica Chastain, ...)

THR Podcasts (Sacha Baron Cohen, Gal Gadot, Ricky Gervais, Jessica Chastain, …)

Here are a bunch of interesting podcasts from Hollywood Reporter (THR) starting with Sacha Baron Cohen, one of my most favourite and insightful comedians, and the one that started me on this interesting journey. Have a listen of any one or more of these podcasts as I copied and pasted from THR. Enjoy!

* ‘Awards Chatter’ Podcast — Sacha Baron Cohen (‘Who Is America?’)

Ricky GervaisJessica ChastainGal GadotStephen ColbertAaron Sorkin, Kate Winslet, Emilia ClarkeLin-Manuel Miranda,

Helen MirrenJulia Louis-Dreyfus, Meryl StreepRobert De NiroJennifer LawrenceMargot RobbieRyan Reynolds, Emma Stone,

Lady GagaJJ AbramsJulia RobertsTrevor NoahJerry Seinfeld,

Michael MooreJane FondaMatthew McConaugheyNatalie Portman,


In the quest to build a better battery

Friday, 14 December, 2018

I’ve always love and curious about battery technologies. CBC News has this interesting news article, “In the quest to build a better battery, a Canadian is energizing the field“. Will see how things pan out in the coming years with Canadian Don Sadoway, a professor of materials chemistry at MIT. (Prof. Sadoway “did both his undergraduate and graduate studies at the University of Toronto, receiving his PhD in 1977”.)

2012 Ted Talk Donald Sadoway: The missing link to renewable energy

2015 World Economic Forum, Unlocking Renewables | Donald Sadoway


Sad 2018 #HumanRightsDay #MichealKovrig #MichaelSpavor #MengWanzhou #Huawei

Wednesday, 12 December, 2018

Dec 23, 2018 update: Global TV News, (with video) “Canada’s ambassadors urging allies to push for release of Canadians detained in China: Freeland

Dec 21, 2018 Global Affairs Canada Official statement: “Canada deeply concerned by arbitrary detention of two Canadians in China

Dec 21, 2018 update: CBC News, “U.S. , UK, EU] joins Freeland in condemning ‘arbitrary detention’ of Canadians and calls for ‘immediate release’

UK Gardian, “Canada demands China immediately release citizens detained in ‘retaliation’ arrests – US, UK and EU express support, after two Canadians held in seeming retaliation for arrest of Huawei executive

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I’m sorry to say 2018 #HumanRightsDay (Dec 10th) was a sad day when former Canadian diplomat Micheal Kovrig (update: and Mr. Michael Spavor) were detained in China with no reason given. (China taking Mr. Kovrig as “hostage” over the arrest of Huawei CFO Ms. Meng Wanzhou?!) Where is due process? Where is rule of law? I understand he served as political lead on Prime Minster Trudeau’s visit to Hong Kong in September 2016, so on a personal note, I feel sorry for Consul General Mr. Jeff Nankivell and others in HK that Mr. Kovrig might have worked with in preparation of that 2016 visit.

How “lucky” Canadians must be to be stuck between two superpowers fighting a trade war? One superpower has a president that locks up human rights lawyers (including blind human rights lawyer) and makes dissidents “disappear”. The other superpower has a president who clearly sees himself above the law and has no idea of what “judicial independence” means. Even his former secretary of state recently said in public, “the president would say here’s what I want to do and here’s how I want to do it and I would have to say to him, Mr. President I understand what you want to do but you can’t do it that way. It violates the law.”

If there is #TeachableMoment in all this mess, it is that one must try to respect the rule of law, due process, and judicial independence. Even now it seems we really got used by both sides to fight their beeping trade war!
P.S. Incidentally, Trump/US government has imposed tariffs on Canadian steel and aluminum using Section 232 of U.S. trade law claiming our steel and aluminum are “threats to American national security”.

P.P.S. Former Canadian Amb. to China Mr. Guy Saint-Jacques has this to say:

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This sentence (from a CBC News report) kinda highlights the difference between Huawei CFO Ms. Meng Wanzhou’s case and the trumped up detention of Mr. Michael Kovrig (currently on an unpaid leave of absence from the Canadian embassy): “China’s Foreign Ministry on Wednesday denied knowledge of the detention of a former Canadian diplomat, as Chinese citizens rejoiced over a Canadian court’s decision to release a top Huawei Technologies executive on bail.Read the rest of this entry »


The day White House spread doctored video

Friday, 9 November, 2018

Nov 16, 2018 update: CNN (with video) “Judge orders White House to return Jim Acosta’s press pass

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The doctored video @WhiteHouse tweeted out by @PressSec. For the record.

RT //Even by the standards of their serial-lying selves, this is bad stuff.// via @ddale8

//PEN America is suing President Trump for banning certain journalists from covering the White House and threatening to revoke credentials; now he has gone a step further by revoking the press pass of @CNN’s @Acosta, in a clear attack on the First Amendment.// BBC News, “White House suspends credentials for CNN’s Jim Acosta

Very sad day!


Crazy Rich Asians – clips, songs & articles collection

Monday, 13 August, 2018

I LOVE the book (part 2 China Rich Girlfriend, part 3 Rich People Problems) so I’m thrilled & excited to watch Crazy Rich Asians on its opening day this Wednesday (Aug 15th, 2018). (Aug 15th night update: Just watched the movie and LOVED it!) (Note: May add more to this post later.)

CRAZY RICH ASIANS – Official Trailer 1

‘Crazy Rich Asians’ Cast & Director Share Crazy Stories | THR

NBC Nightly News Extended Interview: ‘Crazy Rich Asians’ Actors And Director Discuss Film’s Impact

LA Times, The Crazy Road to “Crazy Rich Asians”

Awkwafina on Her Family, Her Name & Crazy Rich Asians

At press time the film has a Rotten Tomatoes rating of 97% fresh (when the review count is 39). Some extra info and film reviews:

– Kevin Kwan’s Instagram post, “[my dear friend Vivian’s] stories inspired me when I created the character of Rachel Chu and her family. Jon M. Chu, the director of “Crazy Rich Asians,” was one of the cousins Vivian had been talking about for so many years. I never dreamed that he would one day direct the film based on my book, a film with a heroine who is inspired by the women in his own family. Last night, it all came full circle in this photo – the first time Vivian, Jon, and I were all together in one place.

View this post on Instagram

More than ten years ago, my dear friend Vivian in New York started telling me stories about how she grew up in Northern California amongst all her cousins and how close knit they all were. As I moved to the US when I was eleven and had to leave behind my closest cousins, I was fascinated by the stories of her cool American-Born Chinese family, so different from my own, and her stories inspired me when I created the character of Rachel Chu and her family. Jon M. Chu, the director of "Crazy Rich Asians," was one of the cousins Vivian had been talking about for so many years. I never dreamed that he would one day direct the film based on my book, a film with a heroine who is inspired by the women in his own family. Last night, it all came full circle in this photo – the first time Vivian, Jon, and I were all together in one place.

A post shared by Kevin Kwan (@kevinkwanbooks) on

– Rolling Stone, Read the rest of this entry »


Work ethics of Tom Cruise (as seen in Mission Impossible 6 Fallout)

Monday, 30 July, 2018

You may or may not like Tom Cruise for whatever reasons but he does have impeccable work ethics as I’ve heard from other producers. Have a watch and listen to this! Footage of how Tom Cruise broke his ankle while filming his latest movie – The Graham Norton Show In particular, this part is “Why is why Tom Cruise gets paid the big bucks!

See how Tom works and his focus. MISSION IMPOSSIBLE 6 Fallout BEHIND THE SCENES Movie B-Roll & Bloopers

To promote the film and it is a lot of fun to watch. Tom Cruise Forces James Corden to Skydive

xxx


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