Interesting read @JesseBrown: “Xplornet asked me not to write this”

Monday, 18 July, 2011

Interesting read. Check out @JesseBrown: “Xplornet asked me not to write this” [HT @mgeist]

If you don’t have time to read the full article, (actually you should really find the time as it is fun and insightful reading), here is an excerpt from “Xplornet asked me not to write this“,

“In the interests of fair and balanced journalism, here is what you should know about Xplornet and what they want you to know. I’ll even put their stuff in bold:

  1. It took 16 months for Xplornet to conform to the CRTC’s disclosure demands. But they weren’t ignoring the CRTC—they were in constant communication during that time.
  2. When they did finally tell customers what they were doing, it was after the CRTC threatened to haul them into a public proceeding—but that’s not why they did it.
  3. They degraded the speed of a competitor’s Internet phone service (VOIP) to the point where it was unusable—but they did so by accident. It was a technical problem with a codec.

Perhaps Xplornet is satisfied that this matter is now cleared up. Or perhaps they regret accidentally turning a spotlight on themselves while fumbling to shut off the power.”

P.S. You may also want to read David’s “More complaining: a “warning” about Geist’s “allegations”


Rupert Murdoch’s PR moves after hiring global firm Edelman

Friday, 15 July, 2011

Rupert and James Murdoch make Commons U-turn - PR problem or Moral problem

July 16th update: “Richard Sambrook, Global Leader of Edelman Crisis and Issues Management, former BBC’s Director of Global News confirms zero involvement in Rupert Murdoch PR file

***

Call me old school and cynical, I agree with Jeff that “This ain’t a PR problem, folks. It’s a moral problem.“ Since hiring global PR firm EdelmanRupert Murdoch had Rebekah Brooks “resigned” (to be diplomatic), and now Murdoch has met with the murdered girl’s family. To me, both are clearly PR moves to do damage control. Yes, if Murdoch had these many days ago before this thing blow up in their face, then may be they can appear to be sincere. But flip-flopping re their House committee attendances next week really sunk their reputation or trust facto to the ground.

At this point, I believe allegations of illegal dealings against Murdoch‘s vast media empire should be fully investigated in both UK and US. It is important the UK public inquiries and all the legal authorities to uncover all the problems hidden over the years.

As I tweeted and I mean it, especially the last bit. (with notes added)

PR: Rupert Murdoch meets with family of murdered schoolgirl. #failLove to be a fly at Edelman / inside minds of @richardwedelman [global CEO and President of Edelman@sambrook [leader of Edelman‘s Global Crisis and Issues practice]

Business management writer Tom Peters tweeted,

I’m sure Mr Murdoch genuinely sorry for incident with murdered girl–but as hands on guy, he sets the “cultural tone” for the organization!

Saw this insightful tweet by a stranger on Twitter,

Wonderful to see-as throughout history-its ordinary people not politicians nor business that leads – NOTHING beats people power

The Independent, “After 52 years, mogul’s ally [Les Hinton, publisher of The Wall Street Journal since Mr Murdoch bought it in 2007] quits to protect jewel of US empire

***

12:24pm, 16 July 2011 update: Here is a video interview with President & CEO of Edelman, Richard Edelman. Have a watch of what he thinks as he is the man leading the PR firm that is advising Murdoch on his handling of the phone hacking scandals.

[HT John]

Here is an interesting official Edelmon London video of Richard Edelman talking about trust, especially interesting in light of Edelman‘s role in Murdoch‘s scandals. And it is unfortunate that I come across a claim of a quote that Richard Edelman said in a media training session, “Sometimes, you just have to stand up there and lie. (See AdAge 2008 Feb, “Blog Wars: Gawker vs. Edelman – Blog Suggests PR People Lie; PR Chief Takes Umbrage”)


Rupert Murdoch hires PR firm Edelman – PR problem or Moral problem?

Thursday, 14 July, 2011

Rupert and James Murdoch make Commons U-turn - PR problem or Moral problem

July 16th update: “Richard Sambrook, Global Leader of Edelman Crisis and Issues Management, former BBC’s Director of Global News confirms zero involvement in Rupert Murdoch PR file

***

From Guardian, “Phone hacking: Rupert Murdoch calls in PR firm Edelman – PR company will report directly to general manager of News International

Jeff Jarvis has a point in saying, “Murdoch hires Edelman PR. This ain’t a PR problem, folks. It’s a moral problem.

In case you care, Edelman’s Global CEO and President Richard Edelman blogs here.

On a personal note, I started paying attention to global PR firm Edelman probably around the time Richard Sambrook (former BBC’s Director of Global News & member of the BBC’s Management Board) joined Edelman in Feb 2010.

As you can see in my 2010 Feb comment left in Richard Sambrook’s blog entry, while I congratulated Richard on his move, I expressed my serious concerns and reservations of seeing a respected newsman joining a PR company. While we don’t know if Mr. Sambrook is involved in this engagement personally according to Guardian,

Edelman last year hired the BBC’s former director of news, Richard Sambrook, to head up its “crisis and issues practice”. It is unclear whether he will be part of the firm’s News Corp team.

I will not be surprised if his insights have a very strong influence in the Murdoch file. This is why big bucks are paid to hire Edelman to have access to people like Mr. Sambrook.

More excerpt from “Rupert Murdoch calls in PR firm Edelman” (emphasis added), Read the rest of this entry »


Apple iPhone 4 PR messages – How Steve Jobs turned a finger spot into a death grip

Monday, 19 July, 2010

Anyone interested in damage control or PR spinning should watch Steve Jobs’ press conference last Friday. Steve managed to turn an iPhone design flaw into something worthy of global attention and chances to plug Apple and iPhone 4. Too bad it didn’t work for me (Apple: removed from “Admired Companies”/Lovemarks list).

Unfortunately, as this fortune reporter wrote in “How Steve Jobs turned a finger spot into a death grip” (emphasis added),

At the Apple (AAPL) press event on Friday, somehow, right in front of a crowd of journalists (depicted at the end of the Taiwanese video below), the ‘finger spot’ that cut signal somehow turned into a more universal ‘death grip’ which also cuts signal but in just about every mobile device ever made.

More stories:

* “Here’s Your Free Case, Jerk – Apple’s condescending iPhone 4 press conference“, Slate.com

* RIM to Apple: we don’t have your antenna problem – BlackBerry doesn’t need an insulating case, RIM notes, TorStar

* Handset world: Don’t speak for us, Steve Jobs, cNet

* RIM to Apple: Bull, cNet

* Official statement from RIM [via blogs.blackberry.com] (emphasis added),

“Apple’s attempt to draw RIM into Apple’s self-made debacle is unacceptable. Apple’s claims about RIM products appear to be deliberate attempts to distort the public’s understanding of an antenna design issue and to deflect attention from Apple’s difficult situation. RIM is a global leader in antenna design and has been successfully designing industry-leading wireless data products with efficient and effective radio performance for over 20 years. During that time, RIM has avoided designs like the one Apple used in the iPhone 4 and instead has used innovative designs which reduce the risk for dropped calls, especially in areas of lower coverage.

One thing is for certain, RIM’s customers don’t need to use a case for their BlackBerry smartphone to maintain proper connectivity. Apple clearly made certain design decisions and it should take responsibility for these decisions rather than trying to draw RIM and others into a situation that relates specifically to Apple.”

– Mike Lazaridis and Jim Balsillie

* “iPhone rivals call out Steve Jobs“, LA Times

It is so unfortunate that Apple, instead of doing the right thing and admit to its design flaw and fix the problem, it tried to claim other cell phone manufactures have the same problem which is not true because they don’t have an easily accessible single point of failure (where users can easily touch and drop calls at some areas).

P.S. Here is a Fast Company article talking about Steve Jobs’ presentation techniques “Learn Steve Jobs’ Presentation Techniques From iPhone 4 Conference“.


Interesting articles: Cameron, Samuelson, Edelman, JTF2, Einstein

Sunday, 25 April, 2010

Saw a few interesting articles in the last few days,


Accelerating towards crisis: a PR view of Toyota’s recall

Thursday, 11 February, 2010

An excerpt from an insightful piece from UK Guardian “Accelerating towards crisis: a PR view of Toyota’s recall” (emphasis added),

Toyota has done many things right in responding to its current crisis: its spokespeople have filled the media with messages of reassurance, its PR people have blogged and tweeted non-stop to fill the information vacuum, its website is full of details about the recall and its call centre is working flat out to deal with customer enquiries. So why is its hard-won reputation still facing the biggest challenge in its corporate history?

Analysis of Toyota’s handling of the incident provides clues as to why – despite a barrage of communication over the last fortnight – it still seems to be fighting a losing battle. And the key to its problems lie primarily in what happened before the crisis erupted, rather than its response to it (though this has been less than perfect).

[HT Richard]


Tiger Woods, Police, Public, and Public Relations

Monday, 30 November, 2009
  1. The Tiger Woods Crash: Why People Even Care (Essay) (WSJ Speakeasy)
  2. Tiger Woods’ charmed life may be feeling the squeeze (LA Times)
  3. Experts To Tiger Woods: Come Clean (Boston Herald)
  4. Gary Peterson: It’s your move, Tiger Woods. We’ll be waiting (Mercury News)

As always with most situations, there are different things we can learn here. Peterson‘s article is particularly interesting to read.


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