As promised in my “Calgary Stampede Inhospitality Survival Guide”, here is my Calgary Stampede Tows Cars music video set to the cool music “Can’t We All Just Get Along?” by copperhead.
The song is dedicated to Mr. Michael Casey, president and chairman of the board of the Calgary Stampede board of directors, I want to ask Mr. Michael Casey, Can’t We All Just Get Along? Why has Calgary Stampede‘s customer services deteriorated so badly and quickly under your leadership?
With this video, I am checking off both my promises (1) and (2). As I wrote in my “Calgary Stampede Inhospitality Survival Guide“, my last promise is the one closest to my heart. I will try to write a “Calgary Stampede Tows Cars” business case study to share the various lessons contained in my experiences.
I think others businesses can learn something important here. You see, I think Customer Service Excellence is one of the most important goals for a company to aspire to achieve. This goal is so important to me that I have a blog dedicated to writing about the good, bad, ugly, and beautiful customer service experiences I have seen over the years.
Sure, this “Calgary Stampede Tows Cars” case will be shorter, in terms of time, effort, and scope, compare to my 2006 iStockphoto Case Study and case study extras, but it should still be a lot of fun to share my insights.
NOTE: My horrible experiences isn’t like what Dave Carroll had experienced. But I believe there are still much for businesses to learn from my treatment and how businesses can better serve customers in the future.
The following is a brief synopsis of the story that I put along with the music video.
1) After our exciting & once in a lifetime experience & memory with Will & Kate in their Royal Tour visit to Calgary, our trouble and inhospitable experience with Calgary Stampede started.
Our car was missing ! Gone !
2) We parked our car at a Stampede parking lot as TOLD by Stampede parking attendant earlier in the afternoon, so we were shocked to find our car was missing, towed to some far away parking lot “across the river”!
Thank you Calgary Stampede! NOT!
3) Calgary Stampede employee “Faceless Andy“, his face covered to protect the rude and inhospitable, told us to walk, yes WALK, to the far away parking lot even though our car was towed due to Stampede’s mistakes. We parked as told. Faceless Andy truly set the standard of “Stampede inhospitality”.
4) We spent so much time to explain and plead, including explaining the parking instructions on the Royal Tour parking instruction card, to Joel, person in charge of the lot. Note: I think Joel may also be the person who ordered our car towed thus contributing to our ruined once in a lifetime experience & memory with Will & Kate.
5) Yes, we are STILL explaining and pleading, just to get a RIDE to get our mistakenly towed car from the lot across the river!
6) A simple RIDE to get our MISTAKENLY TOWED car should be AUTOMATIC ! Given this is how Calgary Stampede dealt with its clearcut mistakes, hard to imagine what will happen to an out of town guest needing urgent help in a less clear cut case?
Sad to see Calgary Stampede “hospitality” means this little !
7) Finally GETTING A RIDE to our MISTAKEN TOWED car. Note: Our explaining and pleading was edited down so you are not bored to death.
8) I described my Calgary Stampede ride as nice-ish, kinda like a ride in a police car to see where your stolen car was taken by thieves.
9) Calgary Stampede’s gate-keepers of our MISTAKENLY TOWED car.
10) Other “lucky” recipients of the Calgary Stampede’s inhospitality you-are-going-to-be-f-cking-towed note ?
11) Our own Calgary Stampede’s inhospitality you-are-going-to-be-f-cking-towed note that lead to our car gone missing, wasting our time and ruining our once in a lifetime experience & memory with Will & Kate in Calgary.
11a) Mr. Michael Casey, you as the President & Chairman of Calgary Stampede,
Can’t We All Just Get Along?
Why did your Stampede have to tow my car after I saw Will & Kate?
12) We spent MANY HOURS OVER TWO LONG DAYS lining up to see Will & Kate. An once in a lifetime experience & memory with Will & Kate now spoiled by Stampede during the day of the mistake. Unfortunately, when GIVEN THE CHANCE, Stampede was unwilling to right its wrong.
*note*: A short business case detailing Stampede’s UNACCEPTABLE CUSTOMER SERVICES RESPONSES will be posted later. Stay tune.