Calgary Stampede Tows Cars – Can’t We All Just Get Along? Music Video

Will and Kate at Calgary Stampede - pix 51 - Our Calgary Stampede's inhospitality you-are-going-to-be-f-cking-towed note that lead to our car gone missing. Thank you Stampede for wasting our time and ruining our evening

As promised in my “Calgary Stampede Inhospitality Survival Guide”, here is my Calgary Stampede Tows Cars music video set to the cool music “Can’t We All Just Get Along?” by copperhead.

The song is dedicated to Mr. Michael Casey, president and chairman of the board of the Calgary Stampede board of directors, I want to ask Mr. Michael Casey, Can’t We All Just Get Along? Why has Calgary Stampede‘s customer services deteriorated so badly and quickly under your leadership?

With this video, I am checking off both my promises (1) and (2). As I wrote in my “Calgary Stampede Inhospitality Survival Guide“, my last promise is the one closest to my heart. I will try to write a “Calgary Stampede Tows Cars” business case study to share the various lessons contained in my experiences.

I think others businesses can learn something important here. You see, I think Customer Service Excellence is one of the most important goals for a company to aspire to achieve. This goal is so important to me that I have a blog dedicated to writing about the good, bad, ugly, and beautiful customer service experiences I have seen over the years.

Sure, this “Calgary Stampede Tows Cars” case will be shorter, in terms of time, effort, and scope, compare to my 2006 iStockphoto Case Study and case study extras, but it should still be a lot of fun to share my insights.

NOTE: My horrible experiences isn’t like what Dave Carroll had experienced. But I believe there are still much for businesses to learn from my treatment and how businesses can better serve customers in the future.

*******

The following is a brief synopsis of the story that I put along with the music video.

Will and Kate at Calgary Stampede - pix 45 - After parking our car at Stampede parking as told by Stampede parking attendant earlier. We discovered it was towed to some far away parking lot.

1) After our exciting & once in a lifetime experience & memory with Will & Kate in their Royal Tour visit to Calgary, our trouble and inhospitable experience with Calgary Stampede started.
Our car was missing ! Gone !

2) We parked our car at a Stampede parking lot as TOLD by Stampede parking attendant earlier in the afternoon, so we were shocked to find our car was missing, towed to some far away parking lot “across the river”!
Thank you Calgary Stampede! NOT!

Will and Kate at Calgary Stampede - pix 46 - Faceless Andy told us to walk, yes walk, to the far away parking lot even though our car was towed because Stampede's mistakes. We parked as told. Andy set the standard of Stampede inhospitality.

3) Calgary Stampede employee “Faceless Andy“, his face covered to protect the rude and inhospitable, told us to walk, yes WALK, to the far away parking lot even though our car was towed due to Stampede’s mistakes. We parked as told. Faceless Andy truly set the standard of “Stampede inhospitality”.

Will and Kate at Calgary Stampede - pix 47 - After some convincing, Joel, person in charge of the lot, finally realized Calgary Stampede made a mistake in towing our car and agreed to give us a ride to the far away lot.

4) We spent so much time to explain and plead, including explaining the parking instructions on the Royal Tour parking instruction card, to Joel, person in charge of the lot. Note: I think Joel may also be the person who ordered our car towed thus contributing to our ruined once in a lifetime experience & memory with Will & Kate.

5) Yes, we are STILL explaining and pleading, just to get a RIDE to get our mistakenly towed car from the lot across the river!

6) A simple RIDE to get our MISTAKENLY TOWED car should be AUTOMATIC ! Given this is how Calgary Stampede dealt with its clearcut mistakes, hard to imagine what will happen to an out of town guest needing urgent help in a less clear cut case?
Sad to see Calgary Stampede “hospitality” means this little !

7) Finally GETTING A RIDE to our MISTAKEN TOWED car. Note: Our explaining and pleading was edited down so you are not bored to death.

Will and Kate at Calgary Stampede - pix 48 - The ride with Calgary Stampede's Joel was nice-ish, kinda like a ride in a police car to see where your stolen car was taken by thieves.

8) I described my Calgary Stampede ride as nice-ish, kinda like a ride in a police car to see where your stolen car was taken by thieves.

Will and Kate at Calgary Stampede - pix 49 - Calgary Stampede's gate-keepers of our stolen car.

9) Calgary Stampede’s gate-keepers of our MISTAKENLY TOWED car.

Will and Kate at Calgary Stampede - pix 50 - Other recipients of the Calgary Stampede's inhospitality you-are-going-to-be-f-cking-towed note ?

10) Other “lucky” recipients of the Calgary Stampede’s inhospitality you-are-going-to-be-f-cking-towed note ?

Will and Kate at Calgary Stampede - pix 51 - Our Calgary Stampede's inhospitality you-are-going-to-be-f-cking-towed note that lead to our car gone missing. Thank you Stampede for wasting our time and ruining our evening

11) Our own Calgary Stampede’s inhospitality you-are-going-to-be-f-cking-towed note that lead to our car gone missing, wasting our time and ruining our once in a lifetime experience & memory with Will & Kate in Calgary.

11a) Mr. Michael Casey, you as the President & Chairman of Calgary Stampede,
Can’t We All Just Get Along?

Why did your Stampede have to tow my car after I saw Will & Kate?

Will and Kate at Calgary Stampede - pix 52 - Our Will and Kate wristband (notice the parking instruction) and the Calgary Stampede's inhospitality you-are-going-to-be-f-cking-towed note will be part of our memory keepsake.

12) We spent MANY HOURS OVER TWO LONG DAYS lining up to see Will & Kate. An once in a lifetime experience & memory with Will & Kate now spoiled by Stampede during the day of the mistake. Unfortunately, when GIVEN THE CHANCE, Stampede was unwilling to right its wrong.
*note*: A short business case detailing Stampede’s UNACCEPTABLE CUSTOMER SERVICES RESPONSES will be posted later. Stay tune.

One Response to Calgary Stampede Tows Cars – Can’t We All Just Get Along? Music Video

  1. hevangel says:

    I think you should sue them. At least give them a letter from the lawyer.

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