Getting help from KitchenAid via Twitter

KitchenAid Porcelain Nonstick Cookwares 1/4

KitchenAid Porcelain Nonstick Cookwares 2/4

Note: Photos were taken when we bought these beautiful pans earlier this year. And yes, I know I am a geek that loves to cook. :)

Seriously, we love our KitchenAid appliances, I think I’ve become a better cook ! :) We started with a KitchenAid range and then bought a powerful blender. So when it came time to replace our worn out nonstick pans, we  went shopping around and finally decided to give KitchenAid pans a try.

Because of the lovely design and fire red, we felt in love with the KitchenAid Porcelain Nonstick Cookwares earlier this year and bought them. Unfortunately we ran into problems immediately when we started using them to cook and the problems, again unfortunately, haven’t gone away and in fact have gotten worst over time.

You see, the problems we have are with the pans bulging (seriously bulging) under heat. As I mentioned, we have a nice KitchenAid range. The range has a perfectly flat and easy to clean cooktop. But now, because the pans have bulged and have created a single point of contact instead of a flat bottom, the pans will literally spin on the cooktop. As a result, the bottom of our KitchenAid pans (see photos below) and the cooktop have been scratched. And I do feel a little bit worry/unsafe when I cook with the pans as I have to watch them carefully and don’t let them spin out of control.

Yesterday, I tried to get some help from the nice people from KitchenAid via thier twitter account. This morning, I was pleasantly surprised to see them replied promptly. Wow, KitchenAid is listening, very cool.

To help explain the problems, I figured some photos for “show & tell” will help. And as a reporter/blogger, since I got the photos already and twitter is too short to explain things, I thought I might as well write this up as an article.

Dear KitchenAid, you’ve been a lovemark to me in my mind. I hope the nice people at KitchenAid can help me.

P.S. The cooktop has scratched and become quite rough and spilled food get to stick to them more.

The lovely big pan with glass cover (7 months later).

KitchenAid Porcelain Nonstick Cookwares - Pix 3/4

The smaller pan without cover.

KitchenAid Porcelain Nonstick Cookwares 4/4

2 Responses to Getting help from KitchenAid via Twitter

  1. […] lot from well respected brands like KitchenAid, which was why I tried to get two, in my opinion, poorly designed and engineered pans replaced. You can read more in “Getting help from KitchenAid via Twitter” (Sept […]

  2. […] lot from well respected brands like KitchenAid, which was why I tried to get two, in my opinion, poorly designed and engineered pans replaced. You can read more in “Getting help from KitchenAid via Twitter” (Sept […]

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