This positive experience actually started as a bad experience at a Starbucks. My better half had to wait for like 10 minutes until she got her Coffee Frappuccino. She didn’t complain but the Starbucks employee just gave her this card for a free Starbucks product for her next visit. May be the employees in this Starbucks are nicer or better trained but we appreciate the gesture. By the way, we don’t know if this is a new program as we had waited for longer at a different Starbucks and have never seen the card before.
It truly takes a special company to turn a bad customer experience into a positive one, how can I not love and respect it?