Excellence! Always!

Tom Peters

Here is a link to Tom Peters‘ slides for “In Search of Excellence 1982-2007”. I have excerpted slides 30, 53 and 128 (out of 396) for your enjoyment.

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[S30] Soft is hard. Hard is soft. (People, customers “hard,” #s “soft”)
25 (“Blinding flash of the obvious”)
Wow! (Passion! Enthusiasm! Hot language! “Insanely great”—Steve Jobs)
Wow EVERYWHERE (Jim’s Group, Basement Systems Inc)

Innovate. Or die.
Top line obsession!!! (CRO/Chief Revenue Officer; Sales>Marketing; “cost cutting = death spiral”—VH)
Innovation = Mess (“What makes God laugh?” “People making plans.”)
1/100 (Big over-rated/Mega-mergers destroy value/“Built to last” chimera
“Built to last” v “Built to rock the world” (TP’s love affair with Netscape)
“Last word” = There is no last word!

0/800 (We are who we hang out with/Weird for weird times)
Lead the customer!
Whacky Wild WikiWorld! (Electronic planetary scrum.)
Try stuff!!!!!!!!! (R.F.A., S.A.V.) (Ready. Fire. Aim. Screw Around Vigorously.)
Fail. Forward. Fast. (“Reward excellent failures. Punish mediocre successes.)
Try MORE stuff!!! (“You miss 100% of the shots you don’t take.”)
Parallel Universe (Jill Ker Conway, Starbucks’ 1%, Intel V.C. fund, China!)
4/40 (4 “learnings” in 40 years: Decentralization, Execution, Accountability, 6:15AM)
Lord Nelson (“Other admirals more afraid of losing …”)

Up, Up, Up the VA Ladder (Solutions/PSF, Experience; Dreamketing; Lovemark)
Women rule! (Buy all ! Control all wealth! Better leaders!)
$15,000,000,000,000/7 of 13 (Boomers. Geezers. Wealth. Half of life still to go)

Brand You (Or else!)
PSF!!! (All)
Talent = Brand (“Leaders do people,” “connoisseur of talent,” Send ’em on bold Quests, HR rules! <CapEx$$, >PeopleX$$$ ) (Think: Wegmans)
195,000 (Healthcare: Quality-Safety/EMR/DSS, Prevention-Wellness, Public Health #1!)
“Teach to test” = Evil! (The Creative Age is a wide-open game.” —Richard Florida)

Leadership/12Ps (Purpose. Passion. Potential. Presence. Personal. Pissed off. Playful. Persistence. People. Peculiar. Potent. Positive.)
“Do one thing every day that scares you.” (Eleanor Roosevelt)
Basics! (Decency. Flowers. Grace. Respect. Servant. Host. Etc.)

[S53] “To me business isn’t about wearing suits or pleasing stockholders. It’s about being true to yourself, your ideas and focusing on the essentials.” —Richard Branson

[S128] “You can’t be a serious innovator unless and until you are ready, willing and able to seriously play. ‘Serious play’ is not an oxymoron; it is the essence of innovation.” —Michael Schrage, Serious Play

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