‘Amateur’ IBM brings down Air New Zealand

Monday, 12 October, 2009

The boss of Air New Zealand has given us a convenient term for companies that can’t get to grips with the realities of delivering computing as a service: “Amateurs”. His reported comments were addressed to IBM, which failed to restore operations at a mainframe data center in a responsive enough fashion after a major outage on Sunday:

“In my 30-year working career,” he reportedly emailed the hapless vendor, “I am struggling to recall a time where I have seen a supplier so slow to react to a catastrophic system failure such as this and so unwilling to accept responsibility and apologise to its client and its client’s customers.”


Air New Zealand – nothing to hide

Tuesday, 21 July, 2009

Air New Zealand looks like a great airline and I love its “nothing to hide” campaign.

And I don’t know a safety video can be this fun.

Read the rest of this entry »


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