Would you still kill someone who’s got your people’s blood inside them? – The Impossible Brief re Israel-Palestine conflict

Have a read of Kevin Roberts‘ “Impossibly Close“.

Lego at Chinook (and Canadian Mega Brands/Bloks)

I wish I had more time to study Lego as a business, but since it is a private business, my incentive to read though Lego’s years of annual reports are somewhat reduced. :) If I were to judge Lego by people’s interest in playing with them in the middle of the Chinook shopping mall last Saturday, it looks like people’s love affair with Lego haven’t finished at all. It was really cool to see this father and his two sons spent a lovely afternoon building this Lego project!

November 2005

I enjoy Lego as a kid, but since Nov 2005, I have been thinking more like a legal minded business consultant. Well, what happened in Nov 2005? As some readers may remember, the Supreme Court of Canada ruled Lego’s “monopoly on the bricks is over” in Nov 2005 and Canadian MEGA Brands (maker of the MEGA BLOKS construction toys) can freely make their bricks to work with Lego’s.

What surprised me is a quick look/research (spending 5 minutes) seem to indicate the privately held Lego is still making good profit based on its lastest 2009 annual report.

Whereas the stock prices of Mega Brands, a high of $552 on Dec 30, 2005 down to $9.42 at the close of July 13, 2011, plus a quick glance of Mega Brands’ 2010 annual report, indicates

Inspecting the kitchens of Calgary restaurants you like

Recently I did a food review and ended up visiting my online friend/tool, the Alberta Health”Calgary and Area Environmental Health Inspection Reports” database (mentioned earlier in Jan 2010).

The important and user friendly “Inspection Reports” database gives you an interesting behind-the-scene look of restaurants, bakeries, etc. If your favourite restaurants, etc are repeatedly committing critical violations (those flagged with Critical: YES), then you probably should be considering switching to cleaner establishments.

Find your favourite restaurants in the “Inspection Reports” database and see how they score in the inspection. Have fun and healthy eating!

P.S. On a serious note, a friend of my ate some bad seafood in a supposedly great Hong Kong restaurant and was in hospital for many days. So it never hurts to be more careful with where you eat.

P.P.S. The database goes by the registered official name, so it may be slightly different from the names they put up on their stores or ads. I recommend you search by the first letter of the name of the store. And then try to find the one you are looking for using the text search on your browser.

Canadian Census decision a slow-motion train wreck

Have a read of the insightful G&M article “Census decision a slow-motion train wreck“, here is an excerpt,

“The census story is a train wreck in slow motion; the latest car to pile on the flaming ruins is the recent report that Statistics Canada has resigned itself to accepting incomplete responses to the National Household Survey (NHS). [Kempton's note: Sadly, this first tran]

Many readers may have thought that the census issue was settled last summer; it wasn’t. We haven’t even begun to deal with the consequences of the decision to replace the mandatory long-form census with the voluntary NHS. As Economy Lab contributor Kevin Milligan and his UBC colleague David Green note in Canadian Public Policy, one of the most striking features of the census is its ‘hidden ubiquity’. [Kempton's note:  Milligan & Green's research note is highly recommended reading. Download the free note and read.] The census is an invisible — and yet essential — element

Network (1976) – Highly recommended

I borrowed the DVD of Network from Calgary Public Library a few months ago and was amazed that this classic still works great and it was timeless in its storytelling. Highly recommended. Borrow or rent it if you haven’t seen it yet.

Network (1976) movie trailer

Zooey Deschanel’s Open Letter to Los Angeles Times writer Patt Morrisson

Have a read of Zooey Deschanel @therealzooeyd‘s An Open Letter to Los Angeles Times writer Patt Morrisson It seems like a case of @latimes #fail #factcheck #journalism!

After reading the two articles, I felt like listening to Zooey‘s song In the Sun to cheer myself up. Enjoy.

University of Calgary drops Access Copyright Licence

At this point, I’ve written way more about recent Canadian copyright law than I ever wished or planned to. But as a Canadian who cares about our digital future, I see I don’t have any choice but to make my voice heard and to keep an eye on things!

With a Harper majority government, judging from what the government tried to do previously, I expect to find it will kowtow to the US government and the lobbyists represented industrial giants and again try to ignore the loud complains by Canadians in the various copyright consultations.

Here is some information on what the University of Calgary decided to do.

“* IMPORTANT ANNOUNCEMENT, JULY 6, 2011 – The University of Calgary has notified Access Copyright, the Copyright Collective, that as of September 1, 2011, the university will no longer operate under the Interim Tariff as presented by the Copyright Board in December 2010.

Credit worthiness of the United States; End the deficit in five minutes; 60% long-term capital gain and 40% short-term gain

I finally managed to find some time to catch up on things I want to read, “CNBC Transcript: Warren Buffett on Russian Roulette, Tax Breaks for Corporate Jets, and America’s Bright Future“

Here are a few excerpts from CNBC Transcript: Warren Buffett.

“BUFFETT: I can— I can— I can end the deficit in five minutes.
BECKY: How?
BUFFETT: You just pass a law that says that any time there’s a deficit of more than 3 percent of GDP, all sitting members of Congress are ineligible for re-election. Yeah. Yeah. Now you’ve got the incentives in the right place, right? So it’s capable of being done. And they’re trying to use the incentive now we’re going to blow your brains out, America, you know, in terms of your— of your— in terms of your debt worthiness over time, and that’s being used as a threat. A more effective threat would be just to say if you guys can’t get it done, we’ll get some other guys to get it down. And incidentally, we had— we had Simpson-Bowles, you know, almost eight or 10 months ago.
BECKY: Right. [...]“

“BUFFETT: Oh, I would— well, you certainly change it on capital gains and dividends. I mean, if you take the 400 richest Americans and the 400 people who paid the greatest income tax— the Treasury’s been putting those figures out for 15 years or so. If you go back 15 years, the average income of the 400 top people— the 400 top people’s around 45 million. They paid about 27 percent. Now it grew, the most recent figures, to 350 million. That is incredible. And that’s nothing like’s happened to the rest of the world. The tax then was 16.6. So while they’ve gotten ungodly richer, the rate has come down 11 points. Now, that is a big tilt in the world. And I would go after the very rich. [...]“

“BUFFETT: I would say this. I would say this. The capital gains rate at 15 percent, the— if you buy a future, S&P future in Chicago and it goes up 10 seconds later, you resell it, it’s 60 percent long-term capital gain and 40 percent short-term gain. Now, I’m not sure, you know, how anybody can come up with the logic of that.”

Macleod Sushi & BBQ – Food Review

I love food, especially reasonably priced, reasonably good food. So we were quite happy to discover Macleod Sushi & BBQ (Suite 100, 5211 Macleod Trail SW, Calgary). We went there twice already in two weeks to check out their lunch time $14.95 all-you-can-eat Japanese sushi & cooked food and Korean BBQ. After my first visit, I even spent sometime to chat with the sushi chef Ken about the food (Ken told me he is in charge of food quality).

[Dec 21, 2011 Update: See additional somewhat negative remarks in the comment section at the bottom of this post.]

In the following food review, you will see what I like and don’t like about Macleod Sushi & BBQ.

House Salad

House Salad:  7/10  It tasted nice, nothing too unexpected.

[Possible improvement: put the same amount of salad dressing on each salad. Of the two house salads we ordered, one had normal amount of dressing and the other one (above photo) had too much dressing.]

Various Nigiri Sushi and Rolls (over two visits and multiple orders)

General comment: These sushi and rolls were all quite nice, not your typical “all-you-can-eat” stuff. Some years ago, one restaurant used a machine to form the sushi rice, that was horrible. Fortunately, they aren’t in business anymore. And some all-you-can eat places put way too much rice on the sushi, as if to try to stuff you full first. Now the following are my ratings for the Nigiri sushi and rolls.

Tuna: 8/10, Salmon: 8/10, California roll: 7.5/10, Chopped Scallop: 9/10

The chopped scallop got a 9/10 because the scallop was fresh and sauce was nice. And the seaweed was crunchy if I eat it right away. This is nice attention to detail. note: of course, if you leave the Chopped Scallop uneaten for too long, the seaweed will soften and it won’t taste as nice in terms of having a crunchy and smooth taste in your mouth.

The above pictures of sushi and rolls were taken from our second visit. I want to bring out an important point that the food have to be consistently good. The food’s taste and presentation should be consistent over multiple visits. [July 26 update: We recently had our third visit. And I am happy to say, the food is still consistently good plus they even improved some of the dishes. e.g. I will rate the Shrimp Tempura: 8/10 now.]

You see, there was one restaurant that we visited once, it wasn’t even able to send out consistent dishes from the kitchen on the same day when we ordered the same thing!

As you may notice in the photo on the right, we ordered some rolls to try. We ordered Spicy BC Roll and Dynamite Roll, I think thats their names. Anyway, they are the ones that have BBQ salmon skin in them. When done well, the salmon skin should be crunchy and mixed well with the rest of the roll. In this case, the salmon skin was too hard and tough to chew. I ended up eating the rest of the rolls and picked out the salmon skin (the roll’s main ingredient).

Spicy BC Roll and Dynamite Roll: 2/10 (Macleod needs to fix this asap)

Baked Oysters

The oyster

Tsuu T’ina Nation reopens ring road talks

An excerpt from Calgary Herald, “Stelmach says ring road deal ‘looking good’ – Tsuu T’ina band members gave Chief Sandford Big Plume the green light to reopen talks“

“Premier Ed Stelmach says “it’s looking good” that the provincial government and Tsuu T’ina First Nation can strike a deal that would run the southwest Calgary ring road through reserve lands.

Less than two weeks after Tsuu T’ina band members gave Chief Sandford Big Plume the green light to reopen talks with the Alberta government, the premier said he’s confident the band’s concerns over guaranteeing a land swap and other issues can be addressed in a new deal.

“It will be looking at a number of issues that perhaps we couldn’t resolve before,” Stelmach told reporters Monday at his final Stampede premier’s breakfast at McDougall Centre.

Transportation Minister Luke Ouellette is already meeting with the chief and things are “moving along quite well,” noted the premier, who is prepared to sit down with the Big Plume on the negotiations.

“It’s looking good and I sure would like to get that completed before I leave,” added Stelmach, who will resign as Tory leader on Oct. 1.”

Cool, I hope this will turn into some good news for the Save Glenmore Park group (see my video interview with the group this past weekend).

Yoyo Sham 岑寧兒 and Charatay 格勒底

I am slow and just discovered the cool sound of Yoyo Sham 岑寧兒 (Facebook) (her website) and her accapella group Charatay (格勒底, the six members are 岑寧兒、陳詠謙、張傑邦、梁仰詩、洪豐盈、袁慧妍) (Facebook). You can find out more about her music by joining her Facebook group and check out Charatay. [HT Eva]

At the moment, I love her best in her part of 三人行 – 重編新唱版本.

Here are some other songs to check out from a quick YouTube search of her name Yoyo Sham 岑寧兒 and also from the Charatay Bong’s YouTube channel.

Hill Cheung 10 Years (re-edit ) (May 2010)

Full interview with Temple Grandin on Animal Care – Plus my note to thank Professors Grandin and Ed Pajor

July 16, 2011 update: “Second chuckwagon horse death: Does Calgary Stampede get it? – Will you let Calgary Deathpede bring you yearly horse death for the next 30-40 years?“

***

Check out this insightful full interview with Temple Grandin on Animal Care – posted by Calgary Stampede.

I want to share my thank you email to Prof. Ed Pajor because I think it is important to me. I sent the email originally as my private “thank you” to Ed but now I want to thank Ed publicly. I truly think Calgary Stampede, and we Calgarians, lucked out to have the independent and respected Prof. Temple Grandin in Calgary at this critical moment in the history of Calgary Stampede. Yes, I believe we were very close to an unavoidable PR nightmare that could have done Stampede some serious worldwide reputational harm after the positive publicity generated from Will and Kate’s visit.

NOTE: In case someone wants to accuse me as a total Calgary Stampede fan who will defend all things Stampede, well, have a read of my “Calgary Stampede Inhospitality Survival Guide” from last Friday! Yes, an “Inhospitality Survival Guide“. You see, our special long awaited evening with Will and Kate was totally spoiled by Calgary Stampede when they towed my car after I parked it as instructed by the traffic directing person! So one thing you can’t truthfully call me is a “Calgary Stampede fan”. Right now, I am as un-fan as anyone can be. Actually, I am still waiting for Stampede to correct the wrong in spoiling our royal experience plus an apology from the people in charge! Calgary Stampede, I am waiting, you know how to reach me! [Update: Stampede has replied with an offer that is not useful to us. I've written back, if we cannot resolve this, I will make sure this becomes a learning experience to me and to Stampede. Because I won't give up my expectation of excellent services easily without trying to improve things as much as I can.]

*******

Here is my thank you email to Prof. Ed Pajor, for the record.

*******

Dear Professor Ed Pajor,

I saw the news of the horrible death of the Stampede chuckwagon horse last night. Initially, the extensive damage to Stampede‘s reputation and PR nightmare seemed totally unavoidable until I read and watch the comments by Prof. Temple Grandin.

I can’t speak for others, but to me, the credibility that comes behind this little paragraph of news article has definitely saved Stampede from an even worst nightmare,

“Grandin is visiting Calgary at the invitation of the University of Calgary and animal welfare professor Ed Pajor — who advises the Stampede through its Animal Care Advisory Panel. The university picked up the tab for her travel costs, but she’s not being paid by the Stampede.“

For that, I want to thank you for personally inviting Temple to Calgary.

As I wrote in “Calgary Stampede horse death; Selective breeding; Advices from Temple Grandin“, I hope there can be a way to independently fund Temple to help Calgary Stampede find a workable solution to force/create a new standard (at least re selective breeding) for all horses that are to be raced in Calgary Stampede.

Please kindly thank Temple for speaking out on the sad tragedy and sharing her views re the problems she sees.

Again, thank you so much for inviting Temple to Calgary. I think you deserved to be singled out for thanks.

Have a wonderful day,
Kempton

Kempton Lam
B.Sc. MBA
blog: http://kempton.ideasRevolution.com

IBM’s Corporate Long-term-ism

“IBM ran a four-full-page ad in the New York Times and Wall Street Journal recently on their 100th birthday. The ad is a remarkable assessment of the virtues of long-term-ism.”

Check out the four-full-page ad, it is a better ad than you may think. Well done. [via KK via PK]

Harper’s first post-election Calgary address translated: Liberal is history. Love of NDP will pass.

Now that Prime Minister Stephen Harper has a majority government, I am very disappointed that this is what he decided to say in his first major address in Calgary since election night. Call me old school and “gentlemanly”, to me a majority government has the absolute power to pass any legislation it wishes to. Therefore a majority government should at least try to work with opposition parties. Why? Because the opposition parties’ MPs have been elected by our fellow Canadians and their voices deserved to be heard! Again, with a majority government, meaning there are enough Conservative MPs to win each and every single vote in the House of Commons, why not be gracious and try to foster a cooperative working environment in the House for a change?

Some of my friends and fellow Canadians love Harper and think he is a good leader. I beg to differ. With a majority government, we will now find out what kind of leader Harper is. For the sake of Canada, I hope he does a decent job and I am proved wrong. But I have my serious concerns based on the decisions he had made when he ran minority governments!

For the record, I am a proud Calgarian, I even live in Harper‘s riding, and I am not amused after watching Harper‘s Calgary address. So please don’t bash Calgarians or Albertans if you disagree with what Harper said.

I welcome reasoned and rational discussions and debates. Have a watch of Harper‘s Calgary address and decide for yourself.

Calgary Stampede horse death; Selective breeding; Advices from Temple Grandin

July 16, 2011 update: “Second chuckwagon horse death: Does Calgary Stampede get it? – Will you let Calgary Deathpede bring you yearly horse death for the next 30-40 years?“

***

The death of a horse on the opening night of Calgary Stampede was absolutely horrible. We must learn to do things better for the horses and for us proud Calgarians.

Here is an excerpt from “Stampede horse death due to ‘selective breeding’: Temple Grandin“

“Renowned American animal welfare advocate Temple Grandin says the death of a horse at the Calgary Stampede chuckwagon races Friday evening is related to genetic problems stemming from breeding, and not the workings of the Stampede.

“The thoroughbred industry needs to address the issue of the legs being too weak,” Grandin told reporters just outside the Stampede grounds Saturday afternoon.

Too much selective breeding, she said, has made the racing animals more lean and muscular, but more susceptible to breaks.

Braeside Stampede Breakfast 2011

Last year (in 2010) I reported on our community centre’s Stampede Breakfast with Prime Minister Stephen Harper (with photos & video), this year I ended up reporting about a group of concerned Calgarians trying to Save Glenmore Park. Anyway, here are some pictures from Braeside Stampede Breakfast 2011.

By the way, if you are in Calgary during 2011 Stampede (July 8 – 17), make sure you find time to attend one or more of the many free Stampede breakfasts in town.

P.S. While Harper didn’t attend the breakfast this year, the local alderman Brian Pincott and MLA Paul Hinman were there to help out with the breakfast and shake some hands.

Save Glenmore Park (problems with the five Calgary southwest ring road connector options) – Interview with Jesse Salus

This morning at the Braeside Stampede Breakfast, I had the pleasure to interview Jesse Salus, an organizer of the Save Glenmore Park‘s group (Facebook group & Twitter), to talk about the group’s concern that the five southwest ring road connector options proposed by the Alberta government don’t solve the problem and are too costly for the communities and the tax payers.

The following is my video interview with Jesse. After the interview, I told Jesse one of the quotes I love and wish the group the best of luck.

“Never doubt that a small group of thoughtful, committed people can change the world. Indeed, it is the only thing that ever has.” - Margaret Mead

Here is an excerpt of how Save Glenmore Park describes the situation,

“The Province of Alberta has released the results of a Functional Planning Study (FPS) for a southwest ring road connector. The FPS unveiled five options, all of which entail eight-lane, 110 km/hr expressways that will come right through Calgary.

However, Albertans may not need to spend billions and suffer the impacts of building a highly questionable expressway link. We have asked the wrong question when we try to find a route for a new eight-lane expressway. The real question is, how can the Province

Phone hacking scandal: Is this Britain’s Watergate? Is this the beginning of the end for Rupert Murdoch?

Excerpt from UK Independent, “Hacking scandal: is this Britain’s Watergate?“

“David Cameron was forced to cut Rupert Murdoch and his newspaper empire loose from the heart of government yesterday as he tried to deflect public anger about his failure to tackle the phone-hacking scandal.

Mr Cameron turned on Mr Murdoch’s son James, saying there were questions “that need to be answered” about his role during the phone-hacking cover-up, and criticising him for not accepting the resignation of News International’s chief executive Rebekah Brooks.

He also admitted that his desire to win support from the company’s newspapers had led him to turn “a blind eye” as evidence grew of widespread illegality at the News of the World.”

I still won’t bet against Rupert Murdoch yet. But I am asking, “Is this the beginning of the end for Rupert Murdoch?“

* Guardian UK LIVE update report, (warning: this Guardian link is giving me some strange warning in Chrome, I hope it is not hacked!) “News of the World phone-hacking scandal – latest updates – Reaction and developments as Rupert Murdoch is due to arrive in the UK as the phone hacking crisis threatens to turn into a crisis for his global media empire“

* NYT (and yes, New York Times is owned by Murdoch), excerpt from “Phone Scandal Poses Defining Test for a Murdoch Son” (emphasis added),

“On Thursday afternoon, James Murdoch assembled senior executives in the top-floor boardroom in the News Corporation’s London headquarters and told them of a momentous decision: to shutter the 168-year-old tabloid at the center of a deepening phone-hacking scandal and the original heart of the Murdoch media empire in Britain.

World thanks Calgary for Kate’s ‘Marilyn moment’

Yes, I admit it, I think Kate is super hot & cute! Warning: If you don’t want to see too much of Kate, you should NOT read/click “Kate’s ‘Marilyn moment’ in Calgary” (fixed to use new link). Also check out this “near Marilyn Monroe” in “Photos: Kate Middleton’s Marilyn Monroe moment at Calgary Airport“. (Sorry Kate, love you, but I had to check out the photos. I confirmed you are hot hot hot! Sorry Will, honest now, if you were me, I bet you would check the photos out too!)

Here are some family-friendly photos of Will and Kate’s final day in Calgary (at press time) assuming you are much more honourable than I am! :)

To be serious for a moment, you are now **required** to check out my reports in the “Will & Kate in Canada Special” series to balance out the naughty photos you just saw! Yes, pick one or more and read! :)

* “Part 8 – Will you hire brand Will and brand Kate as your king and queen?“

* “Part 7 - My royals #happy/#cool #sad #fail memories (blue vs purple wristbands)“

* “Part 6 – Photos of Beautiful Flowers for the Royals“

* “Part 5 – Photos of Royals in Calgary Stampede“

* “Part 4 – My Video reports from Royal Tour Calgary overnight wristbands lineup at Max Bell“

* “Part 3 – My Priceless 2011 Royal Tour Purple Wristbands are NOT for sale“

* “Part 2 – Jian Ghomeshi opening Q essay against Royals coverage overload“

* “Part 1 – Defending and Welcoming Will & Kate“

P.S. Special thanks to QMI Agency’s chief photographer, Andre Forget. Your quick fingers/camera bought us so much fun this morning! Thanks Andre!

Calgary Stampede Inhospitality Survival Guide – “Calgary Stampede Tows Cars”, title inspired by “United Breaks Guitars”

July 11th, 2011 Update: After repeat correspondences with Calgary Stampede‘s customer service, it is unfortunate that Stampede and I can’t come to a resolution (re my car being towed by Stampede‘s mistake) that is satisfactory to them and me. And there is no point in going back and forth further on this. So in order for me to come to a closure and to turn the negative experiences into something that can help me grow, I’ve promised myself to do the following three things.

1) To make this a fun experience for me. I’m going to try to create a music video featuring my Calgary Stampede car towing experiences. I’ve only made a handful of music videos before and the last one I made was actually inspiring and fun, if I may say so myself. So I look forward to creating another fun MV.

2) I’ll try to write/crowdsource a song with new lyrics featuring my Calgary Stampede car towing experiences. And yes, you guess it, this new song will be called something like “Calgary Stampede Tows Cars” (working title inspired by “United Breaks Guitars“). Dave Carroll really showed us customers that we are not beholden to faceless organizations who care little about customer services.

3) This last one is closest to my heart. I will try to write a “Calgary Stampede Tows Cars” business case study to share the various lessons contained in my experiences. I think others businesses can learn something important here. You see, I think Customer Service Excellence is one of the most important goals for a company to aspire to achieve. This goal is so important to me that I have a blog dedicated to writing about the good, bad, ugly, and beautiful customer service experiences I have seen over the years.

Sure, this “Calgary Stampede Tows Cars” case wil be shorter, in terms of time, effort, and scope, compare to my 2006 iStockphoto Case Study and case study extras, but it should still be a lot of fun to share my insights.

NOTE: My horrible experiences isn’t like what Dave Carroll had experienced. But I believe there are still much for businesses to learn from my treatment and how businesses can better serve customers in the future.

***

It was a once in a lifetime occasion to see the recently wedded Will & Kate (Duke and Duchess of Cambridge) in Calgary, so I lined up early Wednesday morning at Max Bell centre for 3+ hours to get the wristbands plus filed some report (see video).

On Thursday, we got to BMO Centre early at around 3pm and parked at a Stampede Parking lot (as our wristband info card suggested). We parked at a lot on our left as per the instructions from the Calgary Stampede traffic person (someone standing in the middle of the street directing traffic). Everything seemed ok so far.

After seeing Will and Kate, and discovering our car was gone from the parking lot, we were told by a Stampede parking attendant that our car had been towed to some parking lot across the river! Huh, what was going on? We parked as we were told by a Stampede traffic directing person! How could our car have been towed? So the parking attendee tried to find his supervisor for further instructions.

Unable to find his supervisor via radio, he walked across the street trying to get help from another Stampede employee. This was when things turned from bad to worst/ugly. This employee, to protect the rude and inhospitable, I will call him “Faceless Andy” and covered up his face.

Faceless Andy told us to walk, yes, WALK, to the far away parking lot across the river, even though our car was towed because of **Stampede’s mistakes**. Wow, really, this is how “helpful” Stampede is?!

Again, we parked as told. It was Stampede‘s mistakes, and now Faceless Andy didn’t even have the common courtesy to try to help us by offerring us a ride to get our car back?! What the “f” is this attitude? Remember, this tow lot is across the river, some distance away, and somewhere we had never been to. If you ask me, Faceless Andy truly set the standard of Stampede inhospitality and rudeness.

Really? Since when did Stampede start hiring employees this unhelpful and rude? Is this how Stampede‘s guests are supposed to be treated now? Worst, we, the thousands of wristbands holders actually went to see Will and Kate! We were in fact special guests to see the royals, following parking instructions as printed (yes, printed) on the 2011 Royal Tour information card! Instead of trying to be extra helpful, I saw indifference and rudeness.

Since Faceless Andy was getting us absolutely no where, and others nearby weren’t able to help. The parking attendent tried the radio again and finally was able reach his supervisor Joel.

At this point, I wasn’t surprised that supervisor Joel had absolutely no idea about the parking arrangement for the Will and Kate event at the BMO Centre that is using Stampede’s parking lots!