I am very excited that WIND Mobile has finally launched its services and opened its first store in Calgary today. I’ve conducted video interviews of WIND Mobile Chief Executive Officer Ken Campbell and Chief Customer Officer Chris Robbins which you will hear them talk about,
- WIND’s launch experiences (with Industry Canada and CRTC)
- Details of 5GB limitation of WIND data plan and on the reduction of speed (after that 5GB). – Essentially if the network is not busy, you will still get full speed even if your usage exceeds 5GB.
- When can customers get iPhones and the pricing plans? – Chris talks about WIND operates the newest GSM – AWS (some info at FCC page). Hopefully in 2010 when T-Mobile in US launches their AWS iPhone, WIND will get some of those iPhones. Targeting “2nd half of 2010″ but it is up to Apple (and the volume demand for AWS iPhone).
- When will WIND go to Edmonton, Vancouver, and other cities? – Edmonton & Ottawa (Jan 2010), Vancouver (early 2010), expand services in Calgary
- You will hear Ken’s response to Globe and Mail’s report “Globalive lobbyists stay silent on winning tactics“, where Ken stated “all activities have been filed“. (update: Globe and Mail has apologized and retracted the story.) See Ken’s full answer in the video interview.
- WIND’s online blog and community plan and strategy
Here is my interview with video interview with WIND Mobile CEO Ken Campbell (Time code added in the YouTube video info area so you can jump to particular segment.)
Here is my video interview with WIND Chief Customer Officer Chris Robbins (Time code added in the YouTube video info area so you can jump to particular segment.)
Here are some photos and I will try to add more to this post later if I can find some nice ones.
I included the last photo of the WIND coffee cup holder and press pass. I love attention to details. It is precisely this kind of attention to details that sometimes is a sign of good customer service and customer care. Time will tell. We will see.
First WIND Mobile customer at Calgary Launch
WIND Mobile CEO Ken Campbell at Calgary Launch
WIND Mobile CCO Chris Robbins at Calgary Launch
Potential WIND Mobile customers at Calgary Launch (papa and baby boy were lining up outside this morning)
WIND Mobile @ Calgary Launch
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[...] WIND Mobile launch review & details (More details on Plans, Handsets, Prices. – Simple Plans: Chat $15, Always Talk $35, Always Shout $45/mo) Dec 18 Update: WIND Mobile Calgary Launch (interviews with CEO Ken Campbell, CCO Chris Robbins) [...]
Wind mobile is great except for their phone selection… so i made a list of phones that are compatible with wind mobile and have the 1700 mhz band..
http://unlockingabc.blogspot.com/2010/01/wind-mobile-compatible-phones.html
If the phones are really compatible, then it really extends WIND Mobile’s offering. Cool. Thanks.
[...] my previous video interviews with WIND Mobile CEO Ken Campbell and CCO Chris Robbins at the Calgary launch on De…. Borrowing a page from Kate’s post, please share your WIND Mobile [...]
[...] of the news of the government overturning the CRTC decision (where I interviewed Tony) and the WIND launch in Calgary (where I interviewed Ken and Chris) in Dec [...]