This entry is meant to talk more about customer services in general and not just about Bell Mobility. Definitely check out the wonderful and funny Best Buy story at the end.
First of all, I have the pleasure to enjoy some wonderful and pleasant services from Bell Mobility customer services over the years. (I have been a 5+ years Bell Mobility customers.) But unfortunately and recently, I have also had some really bad services. In fact, I have been threatened (I even asked the agent, “Are you blackmailing me?”) by Bell Mobility customer services rep during a support call.
For me, in cases of poor or unacceptable customer services level, I always try to be as level-headed as I can. And when necessary, I will ask to speak to a supervisor. Unfortunately and sadly, for the above support call, the rep refused my request to talk to the supervisor in charge, refused to give me his name so I can follow up on it, hung up on me, and basically made the situation much worst. I had to call back (with my voice shaking) to resolve the mess. Enough said about this one.
Now, a few comments about the word “sorry“. I had to exchange my second LG Fusic yesterday (after being told my first Fusic was a “dead on arrival”, the down button didn’t work consistently on my second Fusic). And then a minor mixed-up by the sales-agent lead me to have to drive back to the store to fix the problem. Now, may be I am old school, but is it too much to expect a simple “sorry for the trouble” from the agent? I wonder if agents are trained not to say “sorry” these days? Or “sorry” is just such a hard word to say for everyone? (note: Even with the quality control problem, I still like my Fusic very much.)
Now, here is a really crazy Best Buy return request and some hidden-camera footage (note: they actually removed the hidden-camera video now, the blending video is still up, minus the really funny return part) by the Will it Blend people. I personally think this video should made the Best Buy customer service department proud. They were nice and very professional. I think this video has already got some nice and free publicity over the world for Best Buy. This clip might have even undid some damages caused by Best Buy previous reported story of faking its own website to cheat customers from getting published sale prices on goods. (BB customers were shown a fake web site with higher prices in store when the customers asked for the sale prices.)
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Friday, 25 May, 2007 at 9:29 am
[...] I have been blogging about my various experiences from the awful (Bell Mobility), to the OK but in danger of getting bad (Death by Chocolate at Fairmont Palliser), and then to the [...]
Friday, 22 June, 2007 at 3:05 am
[...] my experiences of being blackmailed by a Bell Canada customer service agent will be hard to undo. The sad part is that Bell Canada has many nice and knowledgeable agents but a [...]