Tara has a great post “How to: Receiving Customer Feedback” and I really enjoy reading it. Check it out. I think many companies can use her advices and insight.
As an aside, my recent bad experience in trying to share my feedback with The Economist’s Project Red Stripe team just put me off sending any further comments to them. I am biased but I think my comments were non-offensive. Anyhow, my feedbacks were simply deleted.
I have seen other people leaving critical comments in my own blog entries. For me, I try to treat each feedback with respect and consideration even I may not agree with them at all. As long as they are not off-topic, I keep both negative and positive comments. And I try to take time to response to those negative ones. If nothing else, I will thank the submitter, leave the negative feedback in and agree to disagree.
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Wednesday, 21 March, 2007 at 10:02 am
Mea culpa. We shouldn’t have deleted your comments.
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Hi Mike,
Apologies accepted. We are all humans and make mistakes. I’ve certainly made my share of mistakes and will continue to make more as I aspire to make mistakes faster. (smile)
Best Regards,
Kempton